About this role
Primarily responsible for providing exceptional service to customers in their buying experience through customer relations, product knowledge, and providing a positive buying atmosphere.
JOB DUTIES
- Sales efficiency through product knowledge, company standards, and customer/company expectations
- Keep abreast of incoming inventory, features, accessories, etc. and how they benefit the customer
- Know and understand equity and values, and be able to explain depreciation to the customer
- Customer relations
- Team efforts
- Follow up
- Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
- Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
POSITION REQUIREMENTS
- High School Diploma or GED
- Customer relations experience
- Must be able to qualify for a Sales license
- Valid driver’s license
- Clean MVR – Demo vehicles (including test drives)
- Exceptional industry knowledge – makes, models, features, etc.
- Professional appearance
- Basic computer skills
Qualifications
CHARACTERISTICS
- Modesty – customers do not respond well to bravado and arrogance
- Conscientiousness
- Achievement Orientation
- Self-Motivated - Not easily Discouraged
- Business acumen – focused on building repeat customers & referrals
- Excellent Listener
- Accountability
SKILLS & QUALIFICATIONS
- Ability to decipher quickly customer needs.
- Listens more than they speak
- No supervisory responsibility
- Regular and substantial contact with others
- Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.
- Handles sensitive, complex, and/or confidential information.
- Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met.
- Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.
- Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied.
- There is no responsibility for budget, revenues and/or expenditures.
- Performs duties within scope of general Company policies, procedures and objectives.
- Analyzes problems and performs needs assessments.
- Uses judgment in adapting broad guidelines to achieve desired result.
- Regular exercise of independent judgment within accepted practices.
- Makes recommendations that affect policies, procedures and practices.
- Refers exceptions to policy and procedures to the supervisor.
PHYSICAL REQUIREMENTS
- Work involves some exposure to moderate risk of accident and requires following basic safety precautions.
- Position requires occasional or frequent moderate physical activity which includes 40% walking, 45% standing, 5% lifting, and 10% sitting.