Dispatcher

Dispatcher

Pay Range: $24-30/hr based on experience

Were looking for a highly organized and proactive Dispatcher who thrives in fast-paced environments and knows how to keep operations running efficiently. The ideal candidate is detail-oriented, customer-focused, and comfortable balancing multiple priorities while supporting technicians, customers, and internal teams to deliver an exceptional service experience.

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What Youll Do:

- Manage incoming service requests, emails, and electronic work orders to support efficient scheduling and timely response for service technicians

- Monitor and respond to orders and customer service requests in alignment with service level agreements and company expectations

- Coordinate technician schedules, dispatching, and work assignments to maximize efficiency and ensure customer needs are met

- Manage technician work-in-progress (WIP), ensuring open work orders are reviewed, updated, and resolved in a timely manner

- Review and process work orders throughout the day, verifying labor, parts usage, and billing accuracy while collaborating with field service managers and the parts team as needed

- Handle incoming service calls by verifying account information, collecting purchase orders or payment details, confirming equipment information, and scheduling service appointments

- Communicate critical job details, customer expectations, and scheduling updates to technicians prior to dispatch

- Support the quoting process by coordinating with road technicians and the parts department to prepare and submit repair quotes within established timelines

- Coordinate planned maintenance scheduling, including setting up new PM agreements, assigning monthly PM schedules, and communicating with customers regarding upcoming service appointments

- Collaborate with the parts department to ensure technicians have the necessary materials and resources prior to dispatch

- Maintain accurate daily reporting and scheduling updates to support operational visibility and team communication

- Partner with fellow dispatchers and service team members to ensure coverage, continuity, and responsiveness during high-volume periods, absences, and holidays

- Provide exceptional customer service by maintaining professional, timely, and solution-oriented communication with customers and internal teams

- All other responsibilities/duties as assigned

What You Need:

- Preferred: Associates or Bachelors Degree

- Previous experience in dispatching, scheduling, or service coordination within a fast-paced environment

- Strong organizational, communication, and multitasking skills with the ability to manage competing priorities throughout the day

- Ability to work effectively across multiple teams while maintaining accuracy and attention to detail

- Proficiency in Microsoft Outlook, Excel, and other business systems or scheduling platforms

- Strong customer service and problem-solving skills with the ability to remain calm and professional under pressure

- Ability to manage technician scheduling, work order processing, and customer communication simultaneously

- Working knowledge of the Ohio and Pennsylvania service areas preferred

- Mechanical aptitude or experience with service management platforms such as EquipSoft is a plus

- Ability to remain in a desk-based environment for extended periods while managing high communication volume

What We Offer:

- Employee Ownership (ESOP) - build long-term wealth as an owner

- 401(k) with company match

- Multiple healthcare options including company paid plan (medical, dental, vision)

- Paid time off + holidays

- Company-paid short-term, long-term disability & life insurance

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About Us:

Become our next millionaire. Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.