Patient Account Representative (40 hours per week) #3444

Join the Reedsburg Area Medical Center Team!

Our Patient Financial Services department in looking for a Patient Account Representative to join their team!

Schedule: Monday thru Friday!

Shift: 8:00 a.m. - 4:30 p.m.

Hours per week: 40 hours

Benefits: Yes, RAMC offers a competitive benefits package.

- Position Summary:

The Customer Service Representative is responsible for the collection of RAMC self-pay accounts receivable by way of personal contact, phone calls, and written correspondence. He/she is always maintaining the positive public relation image of Reedsburg Area Medical Center, Inc. and its Clinics.

- Job Relationships:

Reports to the Manager of Patient Financial Services through the Customer Service Lead; collaborates with other department employees, Providers, and all hospital departments, Physicians Group and Specialty Group Clinics.

- Education and Training Required:

High school graduate or equivalent.

- Experience:

Previous medical collections/credit experience, desired or other relative experience considered.

- Special Knowledge, Skills and Abilities:

Computer skills.

- Good verbal/written communication skills.

- Ability to greet employees/visitors in a courteous and respectful manner with positive interpersonal skills.

- Ability to work with minimum direct supervision.

- Physical Requirements:

Physical Demands:

Continuous sitting.

- Occasional standing.

- Frequent walking.

- Occasional lifting, pushing and/or pulling up to 10 pounds.

- Occasional bending, twisting, and reaching overhead.

- Sight:

Continuously provide visual acuity with correction to read written and computer information.

- Cognition/Communication:

Continuous clear speech and hearing skills to communicate with patients and coworkers.

- Continuous communication with patients, family members, and other staff using hearing skills, comprehensive speech, simple writing and simple reading skills.

- Environmental Conditions:

Constant indoor, patient environment with occasional computer screen glare.

- Potential Hazards:

OSHA Blood Borne/TB Classification Class II   – Occupational exposure to blood and Other Potentially Infectious Materials (OPIMs)   is not reasonably expected to occur   in routine performance duties.

- Psychological, Situational, Functional Factors:

Constant problem solving, analyzing and use of judgment in a high customer service area.

- Speed, consistency and accuracy of work duties imperative.