Senior Platform Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Role Overview

The Senior Platform Engineer   is responsible for   continuously   operating , managing,   improving   and supporting Ingram Micro marketplace and   Xvantage   platforms. The role   maintains   highly available , scalable,   reliable   and secure platform operations while ensuring smooth configuration, integration, deployment readiness, validation of platform   changes   and rapid resolution of production issues.

This role is intentionally hands-on and technical. It combines platform operations, automation, troubleshooting, deployment support, observability, customer-impact   analysis   and cross-functional coordination with Product, Engineering, Operations and Support teams.

Key Responsibilities

- Operate and   monitor   platform components, configurations, permissions, product/catalogue   settings   and operational workflows to ensure platform stability and business readiness.

- Support product deployments and platform updates by preparing environments,   validating   implemented changes, documenting deployment   steps   and confirming production readiness.

- Investigate and resolve complex platform issues reported by internal stakeholders, customers,   vendors   or support teams, including API, data, configuration, catalogue,   billing   and integration-related incidents.

- Develop,   execute   and   maintain   automation tools, scripts and operational checks that reduce manual effort, improve   accuracy   and increase repeatability across environments.

- Partner with Product, Engineering, SRE, DevOps, Support and Operations teams to test, roll out and improve platform features,   modules   and operational capabilities.

- Improve monitoring, alerts,   dashboards   and health checks across systems, including reliability, availability, performance, data   quality   and customer-impact signals.

- Create and   maintain   deployment, configuration, troubleshooting,   process   and support documentation, including runbooks and operational playbooks.

- Identify recurring issues, operational friction and platform gaps; propose improvements and help operationalize fixes once implemented.

- Support   hypercare , production readiness, incident resolution and post-implementation stabilization for major platform releases and vendor/customer launches.

Required Experience & Skills

Area   Requirement

Experience: 5+ years in platform operations, technical support, SaaS operations, cloud operations, marketplace   operations   or equivalent technical environment.

Technical Core

Python or scripting experience; REST APIs; SQL; PostgreSQL,   Oracle   or similar database exposure; production troubleshooting.

Platform / Cloud

Experience with cloud infrastructure, Kubernetes, Azure, AWS, GCP or comparable infrastructure preferred.

Operations

Incident handling, monitoring, deployment validation, runbooks, SOPs, configuration   management   and support readiness.

Communication

Clear written and verbal English; ability to explain technical issues to support, engineering,   product   and business stakeholders.

Success Me trics

- Improved platform stability,   reduced recurring   incidents   and stronger operational readiness for releases and launches.

- Reduced manual effort through automation,   scripting   and repeatable operational controls.

- Improved MTTR for platform-impacting technical issues and stronger root-cause documentation.

- Higher quality of runbooks, deployment documentation, monitoring   coverage   and support readiness materials.

- Better collaboration with Product and Engineering on operational defects, feature   gaps   and platform improvements.

Other Information:

Work Schedule: EMEA Shift

Work Setup: Hybrid (10x a month RTO)