About this role
Overview
As a Business Analyst, this position drives client onboarding success, optimizes operational processes, and translates business requirements into scalable products and automation solutions. The role serves as a bridge between clients, internal stakeholders, and technical teams to support solution delivery, data-driven decision-making, and continuous process improvement. It aligns with Business Analyst responsibilities and includes advanced exposure to analytical, reporting, and process optimization work.
Responsibilities
- Act as the primary point of contact for new and existing clients during onboarding and post-implementation phases.
- Own the end-to-end implementation journey for standard and high-priority enterprise clients, ensuring smooth adoption and adherence to defined onboarding milestones.
- Manage complex client engagements involving multiple stakeholders, systems, and dependencies.
- Gather, analyze, and document client requirements, operational gaps, and business needs.
- Collaborate with product, engineering, and operations teams to design and deliver scalable solutions aligned with client and business objectives.
- Draft and finalize functional and business specifications, securing stakeholder approval before development begins.
- Collect, analyze, and interpret client and operational data to identify risks, trends, and improvement opportunities.
- Prepare structured reports and communicate insights to internal and external stakeholders.
- Drive process improvement and automation initiatives that reduce manual effort, improve accuracy, and streamline workflows.
- Coordinate with cross-functional teams during development, testing, deployment, and post-deployment validation while maintaining complete implementation documentation.
Qualifications
- Bachelor's degree in Business Administration, Information Systems, Computer Science, Operations, or a related field; equivalent practical experience may be considered.
- 3+ years of experience in business analysis, client onboarding, implementation, operations, process improvement, or a related client-facing role.
- Experience translating client or stakeholder needs into business requirements, functional specifications, and delivery documentation.
- Experience working with product, engineering, operations, support, or other cross-functional teams to deliver business solutions.
- Working knowledge of reporting, data analysis, user acceptance testing, and process documentation.
- Travel requirement: minimal, as business needs require.
KNOWLEDGE/SKILLS/ABILITIES
Required:
- Client onboarding, relationship management, and stakeholder communication.
- Business and solution analysis, requirements gathering, and functional specification writing.
- Data interpretation, reporting, insight development, and data-driven recommendation skills.
- Process mapping, operational improvement, and automation-focused problem solving.
- Cross-functional coordination across product, engineering, operations, support, and client teams.
- Testing coordination, quality validation, documentation discipline, and change-request tracking.
- Strong organization, prioritization, issue resolution, and follow-through in complex client engagements.
Physical Demands and Working Conditions
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger