Night Audit - Delta Bristol

The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.

Responsibilities and Duties

- Ensure a delightful, seamless arrival and departure for our guests.

- Greets guest and processes hotel registration and other transactions.

- Keeps current on hotel accommodations, services and local attractions.

- Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.

- Works with other departments as appropriate to arrange for services requested by the guest.

- Stays current with developments in the hotel by reviewing and updating the communication log.

- Prepares end of shift summaries and communications for management and other shifts.

- Makes reservations in accordance with hotel's yield management practices.

- Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.

- May be responsible for answering and fielding all calls to the hotel, both internal and external.

- Identifies and records special billing instructions and notifies Accounting.

- Obtains appropriate approvals and signatures for guest transactions.

- Follows hotel policy on cash banks.

- Maintains confidentiality of guest information.

- Responsible for night audit process and all required reporting.

Qualifications

- Hotel Front Desk experience a plus.

- Ability to work evenings, holidays and weekends.

- Excellent communication skills: Ability to communicate effectively with guests and associates.

- Computer literate

- High School graduate or GED equivalent