Manager - Planning and Reporting

Job Description:

Key Responsibilities

1. Cost Model Ownership & Maintenance

- Own and maintain the cost model, ensuring: All changes in actuals (e.g., leavers, joiners, promotions, rate changes) are accurately reflected
- Continuous alignment between actuals, forecast, and cost assumptions
- Proactively identify whether leavers are being replaced and any associated cost savings/ risks.
- Visibility of open roles (new vs replacements vs uncommitted costs), leavers (confirmed and unconfirmed), job requisitions and hiring status

- Drive a process-led approach to cost model updates via structured inputs (e.g., WD reports)
- Present first view of consolidated CXM cost model to FP&A senior manager and Commercial Finance to discuss further margin risks and opportunities. Refine cost model after the review.
- Headcount – visibility of actuals onshore, nearshore and offshore.

2. Actuals vs Forecast Analysis

- Support month-end processes including: Actualisation of staff and non-staff costs in 1 sheet (for CXM level)
- Forecast updates (SL and central costs)

- Collaborate closely with RTR teams to: Improve efficiency
- Enhance insight quality

- Lead detailed analysis of actuals vs forecast variances on costs
- Identify and explain key drivers: Headcount movements
- Rate changes / promotions
- Other business decisions

- Partner with offshore and nearshore teams to validate assumptions and variances.
- Translate insights into clear financial implications for the business

3. Offshore & Nearshore Business Partnering

Act as the finance bridge across geographies:

- Work closely with offshore lead, nearshore lead and Operations to validate: HC forecast (leavers, joiners, promotions)
- Any changes in tiers

- Improve visibility of HC movements to wider CXM FP&A and Commercial Finance teams
- Drive better forecasting discipline and accuracy
- Provide challenge and support on: Rates
- Promotions
- Workforce planning decisions

4. Reporting, Insights & Narrative

- Own and manage key reporting including: Cost model updates (WD report + HR + Operations)
- PAR and the narrative email that send to ELT

- Produce clear, concise leadership-ready narratives for: ELT and senior stakeholders
- Monthly and quarterly reviews

- “Connect the dots” across data sources to tell a coherent financial story

5. Reporting & MI

- Support planning cycles: MFF/ RF packs
- Monthly/ Quarterly MI packs

- Contribute to presentation materials and key slides

Location:
Bangalore

Brand:
Bcoe

Time Type:
Full time

Contract Type:
Permanent