Service Advisor - Automotive

Crown Volvo Cars has an opportunity for an experienced Service Advisor!

The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.

A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.

If you think you have what it takes - including ONE to THREE years of experience in this position , apply today!

Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio.

We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.

If you believe there is a "Better Way to Work" and would like to be a part of our world class team, click to apply now.

Our Benefits:

- Medical, dental and vision insurance

- Paid Time Off (PTO)

- Short- and long-term disability coverage

- Life insurance

- Flexible spending accounts

- 401K w/ company match

- The stability of an established company

- Opportunity for growth and advancement

- Opportunities to serve your community

- A safe and environmentally conscious work environment

Position Responsibilities:

- Meet predetermined service sales objectives

- Meet predetermined customer satisfaction score objectives (CSI)

- Schedule service appointments - obtain customer and vehicle data prior to arrival

- Greet customers in a timely, friendly manner and obtain vehicle information

- Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)

- May test drive vehicles

- Recommend additional necessary service

- Provide complete and accurate written cost estimate for labor/parts

- Maximize product knowledge

- Explain completed work to customer

- Implement and maintain quality control process

- Other duties as part of description and as per company/department needs

Requirements/Qualifications:

- MINIMUM One Year of Experience as an automotive service advisor

- Basic knowledge of automotive repairs

- Proficient on the computer

- Operate both standard and automatic vehicles

- Provide non-technical explanation of technical repairs to customers

- Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs

- Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time

- Friendly and outgoing manner

- Demonstrated customer service skills

- Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs

May regularly involve weekend days.

- Strong attention to detail

- Successful applicants must:

Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.

- Hold a current, valid driver license and have a clean driving record, min. three years

- Be able to verify their eligibility to work in the USA

Build a rewarding new career with Crown Automotive Group! Apply now!

Thank you for your interest in working at Crown!

EOE/DFWP

At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.

Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless.

We are an Equal Opportunity Employer and a Drug Free Workplace