About this role
Key Responsibilities
Vehicle Recovery and Transportation
- Operate a commercial recovery vehicle in urban areas, on motorways, and around active traffic.
- Respond to disabled or immobilised fleet vehicles requiring transport or roadside recovery.
- Position the recovery vehicle safely while maintaining awareness of traffic, pedestrians, passengers, and emergency personnel.
- Secure, load, transport, and unload vehicles using equipment such as:
Winches.
- Wheel-lift systems.
- Flatbed or rollback platforms.
- Dollies.
- Chains, straps, and tie-down equipment.
- Transport vehicles from roads, hard shoulders, parking areas, or incident scenes to approved service locations.
- Protect sensors, exterior panels, underbody components, batteries, and other sensitive systems during recovery.
- Follow vehicle-specific loading and handling instructions.
- Conduct pre-use and post-use inspections of towing and recovery equipment.
- Report equipment defects, vehicle damage, and operational concerns immediately.
Roadside Safety and Incident Support
- Establish a safe working area using warning lights, cones, and appropriate vehicle positioning.
- Minimise risks to road users and reduce unnecessary disruption to traffic.
- Coordinate with dispatch teams, field responders, operations leadership, emergency services, and public authorities.
- Support recovery activity at collision scenes and other high-risk locations.
- Capture required photographs, notes, vehicle details, and recovery documentation.
- Communicate progress, delays, hazards, and completion status to the relevant operational teams.
General Fleet Support
- Assist with basic vehicle troubleshooting when it can be completed safely.
- Support other field response activities when towing is not immediately required.
- Provide operational feedback regarding recovery procedures, equipment, and vehicle accessibility.
- Follow all applicable transport regulations, internal procedures, and manufacturer handling instructions.
Candidate Requirements
- Valid driving licence appropriate for operating commercial recovery vehicles under local regulations.
- Commercial driving qualification or equivalent is strongly preferred where required for medium-duty or heavy recovery vehicles.
- At least one year of professional towing, roadside recovery, or commercial driving experience.
- Acceptable driving record and ability to complete legally required screening.
- Ability to pass medical, fitness-for-duty, substance, or alcohol testing where required by local law.
- Experience operating recovery equipment in traffic, at night, and during adverse weather conditions.
- Availability for flexible shifts, including nights, weekends, and public holidays.
- Ability to work outdoors for extended periods.
- Physical ability to lift, pull, carry, and position recovery equipment.
Required Skills
Recovery Equipment and Vehicle Handling
- Demonstrated experience operating commercial tow or recovery vehicles.
- Safe use of winches, loading platforms, wheel-lifts, dollies, chains, straps, and securing systems.
- Understanding of vehicle weight limits, balance, securement, and load distribution.
- Ability to select the correct recovery method based on vehicle position and condition.
- Basic mechanical troubleshooting skills relating to towing and recovery equipment.
Safety and Communication
- Strong awareness of roadside hazards and active-traffic risks.
- Ability to follow detailed recovery instructions and safety procedures.
- Sound judgement in dynamic and high-pressure environments.
- Clear communication with field teams, dispatch personnel, emergency responders, and public authorities.
- Accurate incident reporting and documentation.
- Dependable, safety-focused, and capable of working independently.