About this role
Key Responsibilities
Field Response and Vehicle Support
- Remain available within an assigned service area and travel to vehicles requiring assistance.
- Operate a company-provided conventional vehicle for approximately six to eight hours per shift, typically alongside another team member.
- Safely approach vehicles stopped on public roads and establish an appropriate working area.
- Perform initial inspections and basic troubleshooting using established procedures.
- Determine the appropriate resolution, which may include:
Returning the vehicle to active service.
- Moving the vehicle to a designated facility.
- Arranging professional recovery or towing support.
- Assist with closing vehicle doors, luggage compartments, or other access points when required.
- Provide basic charging assistance for vehicles with insufficient battery levels.
- Perform minor exterior cleaning that can be completed safely with limited equipment.
- Retrieve time-sensitive personal belongings left inside vehicles and deliver them to an approved collection location.
- In exceptional safety-related situations, assist passengers in reaching a safe or designated destination.
Incident Coordination
- Serve as the on-site point of contact during vehicle-related incidents.
- Communicate with operations teams, dispatch personnel, passengers, road users, emergency responders, and public authorities when necessary.
- Document the condition of the vehicle and surrounding area through photographs, written notes, and operational reports.
- Escalate complex technical, safety, or customer-related issues through the appropriate channels.
- Follow all internal safety procedures and local traffic regulations.
Candidate Requirements
- Valid driving licence and at least three years of experience driving on public roads.
- Driving record that meets applicable company, insurance, and legal requirements.
- Ability to successfully complete any required background screening.
- Secondary school qualification or equivalent.
- Further education in a technical, operational, communications, or customer-focused discipline is advantageous.
- Strong spoken and written English.
- Proficiency in the local language where required.
- Availability to work flexible shifts, including evenings, nights, weekends, and public holidays.
- Ability to work outdoors and remain in a vehicle for extended periods.
- Comfortable working in a fast-changing, safety-sensitive environment.
Required Skills
- Confident use of smartphones, tablets, digital communication platforms, and mobile operational applications.
- Ability to enter information accurately and efficiently using digital devices.
- Strong attention to detail and situational awareness.
- Clear and concise written reporting.
- Ability to manage several tasks and information sources simultaneously.
- Calm decision-making in time-sensitive or high-pressure situations.
- Strong interpersonal communication and issue-escalation skills.
- Ability to quickly learn new vehicle systems, technologies, and operational procedures.
- Reliable, self-directed, and capable of working with limited supervision.