Welcome Center & Guest Experience Associate – Admissions Office

Welcome Center & Guest Experience Associate - Admissions Office

Department: Admissions
Reports To: Admission Visit & Event Coordinator
Status: Full Time

Primary Responsibilities

Visitor Experience & Hospitality

- Serve as the first point of contact for all Admissions visitors.

- Welcome prospective students, families, and guests with enthusiasm, professionalism, and genuine hospitality.

- Maintain a warm, inviting, and organized Welcome Center environment.

- Ensure coffee, refreshments, and snacks are fully stocked.

- Monitor the cleanliness and presentation of the Welcome Center throughout the day.

- Maintain cleanliness and readiness of visitor restrooms and public spaces.

- Close and prepare the Welcome Center at the end of each day.

Switchboard & Front Desk Operations

- Answer incoming switchboard calls in a timely and professional manner.

- Direct calls to the appropriate offices and personnel.

- Assist visitors with questions, directions, and campus information.

- Serve as the primary receptionist for Admissions.

Campus Visit Support

- Assist with visit registration and visitor check-in.

- Collect and organize campus visit data.

- Generate visit reports and assist with tracking visitor metrics.

- Make post-visit follow-up calls to prospective students and families.

- Assist with visit-day logistics and preparation.

Administrative Support

- Assist with various admissions projects as assigned.

- Help maintain visitor materials and admissions inventory.

- Support special events and large visit programs.

- Coordinate with the Visits and Events Coordinator for hospitality needs during admissions events.