CRT Operations Assistant

About the Role:

Baird’s Client Resource Team is a dedicated team designed to service clients that no longer fit the field’s Financial Advisor and team practice   objectives , allowing existing Financial Advisor teams more time and resources to service target clients. The team’s   objectives   are to increase profitability through achieving specific client account resolutions and focus on a core of asset allocation products. The team   operates   under a culture that promotes teamwork and communication.

As a CRT Operations Assistant,   you’ll   play a key role in supporting the team’s client service model through operational coordination and relationship management.   You’ll   assist   with onboarding, account servicing, and client communications, while   leveraging   Baird’s tools and partnerships to   support on   the   delivery   of   thoughtful financial solutions.   It’s   a dynamic opportunity to contribute to a high-impact team while helping clients make informed financial decisions in a collaborative, service-driven environment.

The Impact   You’ll   Make:

- Responsible for client onboarding coordination, which includes preparing new account paperwork, opening accounts, transitioning new assets to   Baird   and   establishing   an ongoing communication/client service plan

- Initiates and completes all transactions   required   to fully service client   accounts   i.e.   paperwork, correspondence, client request   fulfillment   and special projects as needed

- Gain knowledge of and   leverage   partnership   with Baird’s Corporate Resource Groups to provide the best wealth management solutions to client s

- Answers all incoming phone calls and handles as   appropriate . Manages client needs where possible and   advises   Financial Advisor of action taken

- Assemble/generate materials including paperwork and reports for client meetings

- Understand and ensure business adherence with firm and financial industry regulatory policies

- Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as   leverage   the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models

- Seek ways to enhance FA(s) business   effectiveness

What   You’ll   Bring to Baird:

- 2+ years of prior industry and/or administrative work experience

- High School diploma   required .   Associate’s or Bachelor’s   degree   preferred , not   required

- Ability to study for and obtain the Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or be willing to study and obtain within   18 months   of hire. Training and resources to be provided and paid for by Baird

- Excellent client/customer service skills. Good verbal and written communication skills (including e-mail,   phone   and   in person   interaction)

- Focus on excellent client service

- Knowledge in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms

- Detail oriented with an emphasis on accuracy

- Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals   in a timely manner

- Understands compliance regulations and correspondence policies.  Maintains client confidentiality in all situations

- Good analytical and critical problem-solving skills

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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.