About this role
SUMMARY__________________________________________________________________________
The Community Health Worker promotes patient care for MedLink Health Center(s) by providing care coordination/case management and helping eliminate barriers to ensure patients will achieve a higher level of health equity. They will facilitate patients in overcoming social determinants of health barriers that patients face, such as transportation, food, housing, etc. As a recognized patient-centered medical home (PCMH), every employee is responsible for ensuring the successful implementation of quality, comprehensive patient-centered care as a member of the Community Health Team. By performing the job expectations described below you will be an active member of the care team, thereby patients are assured access to team-based, coordinated, comprehensive, quality care.
ESSENTIAL DUTIES AND RESPONSIBILITIES ( include, but are not limited to, the following)
- Actively contact and reach out to all Medicaid patients to help prevent Medicaid Patients from being un-enrolled and will help assist those with re-enrollment activities.
- Assists patients with financial barriers and assists Medicaid recipients that may be facing re-enrollment challenges, as well as help align the patients' needs to other resources available.
- Routinely follows-up with patients to confirm patient has active insurance, proper nourishment, housing, transportation to and from medical appointments and overall, is ensuring the patient is receiving proper care.
- Answers all telephone calls promptly in a polite and professional manner.
- Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization.
- Maintains accurate and confidential patient records following HIPPA guidelines and regulations.
- Works with Chronic Care Management staff to refer patients as needed.
- Participate in team and staff meetings as required or requested.
- Other duties as assigned.
QUALIFICATIONS______________________________________________
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In addition to Required Education & Experience to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE__________________________________________________
- High School diploma or GED AND a minimum of one year related secretarial experience in the health care field or high school diploma (or equivalency) with three years general secretarial experience.
- Strong verbal and written communication skills
- Strong computer skills with Microsoft Excel experience preferred.
- Extremely dedicated in providing outstanding customer/patient service
- Excellent organizational skills and attention to detail