About this role

About Browserbase

Browserbase is the platform that enables AI to access the web. We manage headless browser infrastructure for automations that interact with websites, fill out forms, and replicate user actions.

We've gone from 0 to Series B in
- Own the post-sale lifecycle from onboarding through renewal and expansion
- Read code, understand architectures, and debug issues alongside our customers
- Continuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase
- Build long-term relationships with technical stakeholders (engineers, product leaders, founders)
- Partner with Product and Engineering to communicate customer needs and feedback
- Drive product adoption and identify expansion opportunities
- Proactively identify at-risk accounts and build recovery plans
- Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement
- Create customer success processes, documentation, and playbooks that scale
- Run quarterly and executive business reviews with technical and business stakeholders
- Build and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals
- Represent Browserbase in technical conversations and at industry events

Qualifications

Requirements

- 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
- Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.
- Track record of driving retention and expansion in a high-growth environment
- Relationship-oriented and excited about long-term customer partnerships and helping customers succeed
- Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment
- Excellent communication skills with the ability to speak developer-to-developer

Nice to have

- Experience building with web automation and frameworks like Stagehand, Playwright, Selenium
- Experience working with developer tools, AI infrastructure, or technical SaaS products
- Experience running QBRs or EBRs with executive stakeholders

Why You Should Join Us

Working here means having flexibility and ownership over our brand and product. This is a place to learn a ton, build your brand, and make an impact.

We are fully in office 5 days a week in downtown San Francisco. We have a hard working, collaborative culture, and we’re energized by the prospect of Browserbase powering the largest AI applications.