Client Success Manager II

Apply today to join Coreforce, where your Client Success expertise makes a real impact.

Join Our Team as a Client Success Manager II (CSM II)

Company: Coreforce
Location: Remote
Job Type: Full-time
Compensation: Compensation will be competitive and aligned with experience.

Company Overview:
Coreforce partners with law enforcement, fire, EMS, and public-sector agencies to deliver mission-critical technology that enhances safety, accountability, and operational effectiveness. Our solutions support agencies across the country in high-visibility, high-impact environments where performance and reliability matter. We are seeking a Client Success Manager III (CSM III) to own Coreforces largest, most complex, and strategically important enterprise public-safety relationships

Client Success Manager II (CSM II) – Build Your Career with Purpose

Join Coreforce and use your client success skills to support innovative technology that strengthens communities. The CSM II serves as a trusted partner for Coreforces mid- complexity client portfolio, bridging scaled Client Success execution with more strategic account ownership.

This role owns the post-implementation client lifecycle for Tier 2, Tier 3 & select Tier 4 public safety agencies— driving adoption, retention, expansion, executive alignment, and long-term value while proactively monitoring account health and coordinating cross-functional support.

The CSM II combines strong operational discipline with consultative client engagement and is expected to build relationships with both day-to-day stakeholders and agency leadership.

Why Youll Love Working Here:

- Flexible hybrid schedule .

- Free chef-inspired lunch Monday –Thu rsday.

- 15 PTO days + floating holiday.

- Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.

- Annual bonus.

- Tuition reimbursement.

- Career growth in a fast-growing, mission-driven company.

- Collaborative, purpose-driven culture.

Responsibilities:

Manage Complex Client Accounts

- Serve as the primary Client Success contact and account owner for primarily Tier 3, Tier 2 & select Tier 4 public-safety agencies

- Build trusted relationships with operational leaders, administrators, and executive stakeholders

- Maintain a consistent engagement cadence based on account needs, complexity, and health of the account.

- Act as the point of accountability and Vo ice of Customer across Client Success, Product, Support, Sales, and Leadership

Drive Adoption & Client Value

- Conduct recurring business reviews and strategic account conversations

- Monitor adoption, engagement, and account health to identify trends, risks, and opportunities

- Translate product capabilities into client outcomes and reinforce long-term value realization

Own Retention & Expansion Planning

- Develop renewal strategy and planning well in advance of contract milestones

- Support renewal forecasting and maintain accurate visibility into account status and risk

- Identify expansion and cross-sell opportunities through client priorities, and relationship development

- Coordinate with Sales and other internal partners to advance qualified growth opportunities

Manage Risk & Escalation

- Proactively identify customer risk indicators and develop coordinated mitigation plans

- Lead cross-functional resolution of client issues and escalate to executive leadership when appropriate

- Maintain clear and consistent communication with clients during complex support, product, or operational challenges

Operational Coordination

- Coordinate with internal teams including Sales, Support, Product, Engineering, and Marketing

- Process and support quotes, sales orders, and other account-related workflows as needed

- Maintain accurate customer records, renewal data, account plans, and engagement documentation within CRM systems

Qualifications

Qualifications:

- 5+ years in Client Success, Account Management customer-facing SaaS roles

- Experience supporting public-sector, GovTech, public-safety, or regulated organizations preferred

- Demonstrated track record of high retention rates, managing complex accounts and building relationships across multiple stakeholder levels

- Strong understanding of adoption, renewals, customer risk, and expansion strategy

- Experience using account health and engagement data to prioritize client action

- Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle, account data, and engagement tracking

- Strong written, verbal, and presentation skills, including comfort engaging senior client stakeholders

- Ability to coordinate and lead through cross-functional challenges with strong organizational discipline

- Ability to travel approximately 25–30+%

Coreforce is an equal opportunity employer committed to diversity and inclusion .