SAP Solutions PM

Position Summary

The SAP Functional Program Manager– AMS is a, cross-functional SAP leader responsible for leading SAP Application Management Services (AMS) delivery , including designing, governing, and delivering end-to-end SAP solution extensions, production support, and continuous improvement initiatives , with a primary focus on Sales and Supply Chain domains .

This role blends deep functional and technical expertise across SAP modules with hands-on delivery leadership, client engagement, and program oversight , while also managing run operations, enhancements, and project delivery . The Architect serves as the primary interface between U.S. business stakeholders and global delivery teams , ensuring scalable, secure, and high-quality SAP solutions across AMS, enhancements, and project initiatives .

Key Responsibilities

SAP AMS Leadership & Governance

- Lead end-to-end SAP AMS delivery , including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives.
- Design and govern AMS operating models , including: Support tier models (L1–L4)
- SLA and KPI frameworks
- Escalation paths
- Governance and reporting cadence

- Own service delivery performance , ensuring SLA adherence, quality, stability, and customer satisfaction.
- Drive continuous service improvement (CSI) initiatives across operations, automation, monitoring, and knowledge management.

Solution Architecture & Functional Leadership

- Lead end-to-end SAP solution architecture and design across a minimum of two SAP modules (SD/MM), ensuring alignment with business requirements, SAP best practices, and enterprise standards.
- Validate functional configurations, cross-module integrations , and end-to-end business process flows across Sales and Supply Chain .
- Review SAP ABAP developments and WRICEF objects, ensuring clean-core principles, performance optimization, and S/4HANA extensibility standards .
- Provide architectural leadership across S/4HANA, SAP BTP, integrations, security, and extensibility frameworks .

Delivery Oversight – Projects & Enhancements

- Oversee SAP delivery execution across AMS, small enhancements, releases, and project initiatives , including: Governance
- Planning
- Resourcing
- Quality management
- Risk and dependency management

- Lead cutover planning, go-live readiness, hypercare, and post-go-live stabilization .
- Drive roadmap planning aligned to business priorities, system stability, and continuous innovation .

Client Engagement & Stakeholder Leadership

- Serve as the single point of contact for U.S. business and IT leadership .
- Own stakeholder engagement, communication, expectation management, and change leadership .
- Lead governance forums, service reviews, operational meetings, and QBRs .
- Translate business needs into scalable AMS and solution delivery strategies .

Operational Excellence & Incident Management

- Lead major incident response , including: Triage and crisis coordination
- Root cause analysis (RCA)
- Corrective and preventive action planning
- Executive-level communication

- Ensure adherence to ITIL-based operational processes , including incident, problem, change, and release management.
- Drive monitoring optimization, automation, and self-healing initiatives