Redstone Recovery Specialist I PRN

Redstone Recovery Specialist I

Schedule: PRN

The  Redstone Recovery Specialist I (RRS I) provides direct, patient-centered support to individuals receiving treatment for substance use and co-occurring mental health disorders. Leveraging lived experience and recovery-oriented principles, this role is responsible for building therapeutic rapport, promoting engagement in treatment, and modeling healthy recovery behaviors. The RRS I supports the multidisciplinary care team by reinforcing treatment plans, assisting with patient needs, and facilitating communication between patients, families, and clinical staff. This position requires a strong understanding of the disease model of addiction, relapse prevention strategies, and the ability to effectively manage and de-escalate emotionally charged situations.

Why Join Our Team

- Competitive pay with opportunities for growth

- Flexible scheduling options

- Supportive leadership and team-oriented culture

- Meaningful role with direct patient impact

- Training and advancement opportunities within healthcare operations

Key Responsibilities:

- Establish and maintain supportive, professional relationships with patients throughout the treatment continuum

- Provide encouragement, accountability, and recovery-based guidance using lived experience when appropriate

- Support patients in adhering to individualized treatment plans

- Assist in de-escalating crisis situations using appropriate intervention techniques

- Serve as a liaison between patients, families, and the clinical team to ensure clear, consistent communication

- Collaborate with multidisciplinary team members to support coordinated, patient-centered care

- Assist case management with discharge planning and continuity of care efforts

- Communicate effectively with patients and families regarding expectations, program structure, and treatment progression

- Respond to incoming inquiries (calls, emails) related to admissions in a timely and professional manner

- Provide accurate information to prospective patients and families regarding services, expectations, and next steps

- Support the admissions workflow by identifying opportunities to improve responsiveness, efficiency, and conversion outcomes

- Maintain current knowledge of all Redstone program offerings and services

- Maintain accurate, timely, and complete documentation of patient interactions and follow-up activities

- Conduct post-discharge follow-up and document outcomes to support continuity and recovery tracking

- Ensure all documentation meets organizational and regulatory standards

- Assist with basic patient care needs as appropriate within scope

- Prepare and serve meals and supplemental nourishment in accordance with dietary and safety guidelines

- Maintain a clean, safe, and supportive environment for patients

- Address patient and family concerns in a professional and empathetic manner

- Escalate issues as appropriate to leadership or clinical staff

- Promote a positive patient experience aligned with organizational standards

- Demonstrate professionalism, accountability, and adherence to organizational policies

- Maintain confidentiality in accordance with HIPAA and applicable regulations

- Participate in ongoing training and development related to behavioral health and recovery support

Qualifications

Qualifications:

Education: High School diploma or equivalent.

Licenses/Certification:

- Basic Life Support (BLS)

- Food Handler Certification

Experience:

- Experience working with individuals with mental health and/or substance use disorders preferred

- Working knowledge of behavioral health conditions and addiction recovery principles

- Demonstrated ability to manage high-stress and emotionally complex situations

- Effective verbal and written communication skills

- Strong interpersonal and relationship-building skills

- Ability to apply basic behavioral health and recovery support techniques

- Proficiency in basic computer applications (Email, Microsoft Word, Excel)