CSR

Summary/Objective:

The Customer Support Representative reports directly to the Account Manager and will provide support by executing and delivering on limited responsibilities. These tasks include contacting customer and/or vendor to ensure the timely submission of required documents. This role requires outstanding communication and documentation skills.

KEY RESPONSIBILITIES :

- Follow-up on all open work orders to ensure required documentation is provided in a timely manner

- Must take initiative to gather what is needed to move work orders forward

- Ability to priority work as need

- Must recognize and act on changes to a work orders status based on urgency

- Answer phones

- Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors

- Relay work orders, messages, or information to or from technicians and supervisors

- Update customer web-based portals

- Relay work orders, messages, or information to or from technicians, supervisors

- Act on all incoming faxes

- Other duties assigned

Qualifications

Requirements:

- Must have a minimum of 2 years of dispatch / customer service (CSR) experience in the electrical, HVAC, plumbing, facility maintenance industry, or be a current college student / recent college grad.

- Must have excellent verbal communication skills

- Must possess the ability to comprehend and construct correspondence, listening skills, telephone skills and information gathering skills

- Must be able to work well independently

- Must possess organizational skills in managing multiple work orders simultaneously

- Flexibility and willingness to learn and work on different tasks as needed.

- Strong attention to detail

Schedule: Sunday–Wednesday, 4:00pm–1:00am