About this role
Position Summary:
The IT Associate is responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues.
Position Responsibilities:
- Responsible for setting up accounts for new users.
- Responsible for setting up equipment for employee use, performing or ensuring installation of cable operating systems.
- Regularly evaluating the IT system to ensure they meet the necessary demands.
- Responsible for supporting and implementing organizational processes related to all information technology processes.
- Responsible for supporting setting up, purchasing, contraction, leasing, or otherwise arranging for all equipment and services related to information technology.
- Responsible for supporting the development of all manuals, protocols, processes, policies, and or procedures related to information technology.
- Responsible for supporting the organizational development of technology initiatives and products.
- Responsible for implementing preventive maintenance and maintenance support services for all equipment and services.
- Responsible for supporting developing, implementing, and monitoring a plan for the safety and security of information including a plan for managing interruptions.
- Responsible for setting employee support systems and process including setting up accounts, log ins, passwords, and other services.
- Responsible for supporting developing, monitoring, and implementing systems and process for access to information including tier system for security and privacy.
- Responsible for supporting developing, managing, and maintaining system for information storage and sharing.
- Responsible for ensuring all systems are HIPAA compliant and monitors for security breaches.
- Responsible for managing and implementing a process for reporting technology issues and/or need for support.
- Responsible for supporting and monitoring the organizations social medica presence.
- Responsible for supporting the development and managing the organizations branding products including logos and other mixed media products.
- Responsible for obtaining, managing, and servicing general office equipment management including copiers, faxes, phones, and other business-related equipment.
- Assisting with network administration tasks.
- Ensuring data storage is safe and secure.
- Resolving all issues co-workers might have with their IT systems and software.
- Responsible for educating co-workers about network security and best practices for computer usage.
- Supporting the day-to-day operations of the companys computer network.
Qualifications
Licensures and/or Certifications
- Professional licensure or certification relevant to degree.
Education and Experience:
- High School Diploma or equivalent.
- Degree in computer science or related field preferred.
- Minimum of two (2+) years experience in Information Technology.