About this role
Position Overview
F&M Trust is seeking an experienced and service-driven Senior Financial Services Representative to join our West Washington Street Office in Hagerstown, MD. This role serves as a key operational and customer-facing leader within the branch, supporting daily office functions while delivering high-quality financial solutions to customers.
The Senior FSR combines hands-on transactional responsibilities with mentorship and operational oversight, helping ensure the branch runs efficiently while maintaining a strong focus on relationship-building and service excellence.
This is a full-time position , typically working approximately 40 hours per week , with access to a comprehensive benefits package and opportunities for professional growth.
What You'll Do
As a Senior Financial Services Representative, you will:
- Support and coordinate daily branch operations to ensure smooth customer service delivery
- Perform a wide variety of financial transactions with a high level of accuracy and confidentiality
- Build relationships with customers by identifying needs and recommending appropriate products and services
- Open and service consumer deposit accounts and support business account openings as needed
- Act as a trusted resource for customers, team members, and branch leadership
- Maintain compliance with bank policies, procedures, and regulatory requirements
- Lead by example when it comes to professionalism, teamwork, and service standards
What We're Looking For
The ideal candidate will bring both technical skill and a customer-first mindset. Key qualifications include:
- High school diploma or equivalent required
- Previous experience in a financial services or customer-facing banking role preferred
- Strong communication skills and confidence discussing financial solutions
- Ability to balance multiple priorities in a fast-paced environment
- Detail-oriented with strong organizational skills
- Professional, courteous, and team-oriented approach
- Willingness to learn, grow, and adapt as part of an evolving banking environment
Why F&M Trust?
We're committed to supporting our employees both professionally and personally. Our benefits include:
- Medical, dental, and vision coverage
- Paid time off available immediately, plus 11 paid bank holidays each year
- 401(k) retirement plan with up to 6% employer match
- Wellness and employee assistance programs
- Employer-paid life insurance, short-term disability, and long-term disability
- Educational assistance and ongoing training opportunities
- Clear paths for advancement within the organization
Similar Roles You May Know
At other financial institutions, this position may be known as:
Head Teller, Lead Universal Banker, Branch Operations Lead, Personal Banker, Relationship Banker, Universal Banker, Branch Banker, Retail Banker, or Customer Service Representative.
F&M Trust is an Equal Opportunity Employer - Disability/Vet