About this role

Customer Success- Lead

Job Title: Sales Manager – Zoho

## Job Summary
We are looking for a highly experienced and strategic Sales Manager – Zoho Solutions to lead our Zoho sales initiatives. The role requires deep expertise in Zoho ecosystem sales, strong pipeline management, CXO-level engagement, and the ability to drive structured revenue growth through CRM-driven sales processes.

The ideal candidate should have strong experience in SaaS solution selling, account expansion, proposal preparation, and digital transformation consulting across multiple Zoho applications.

Key Responsibilities

Sales Strategy & Revenue Growth

- Develop and execute sales strategies to drive Zoho solution revenue
- Achieve monthly, quarterly, and annual revenue targets
- Expand business through new logo acquisition and key account growth
- Drive up selling and cross-selling across the Zoho ecosystem

Lead & Pipeline Management

- Oversee structured lead qualification using BANT framework
- Ensure proper pipeline creation, deal staging, and forecasting accuracy
- Maintain strong conversion ratios across the sales funnel
- Prevent lead leakage through disciplined CRM management

Proposal Development & Commercial Structuring

- Prepare detailed and customized business proposals and commercial quotes
- Align solutions with client requirements and scope of work
- Collaborate with Pre-Sales and Delivery teams for technical and functional inputs
- Present proposals confidently to decision-makers and stakeholders
- Negotiate commercials and close deals effectively

Enterprise & CXO Engagement

- Engage with CXOs, IT Heads, CFOs, CHROs, and decision-makers
- Identify operational gaps and position Zoho as a strategic solution
- Lead high-value enterprise discussions and negotiations

Deal Closure & Cross-Functional Coordination

- Manage the complete sales lifecycle from prospecting to closure
- Coordinate with Pre-Sales, Delivery, Finance, and Support teams
- Ensure seamless handover post-closure for successful implementation

Customer Retention & Account Growth

- Drive long-term customer relationships and key account retention
- Support renewals, expansions, and digital transformation initiatives
- Identify new opportunities within existing customer base

CRM Discipline & Reporting

- Ensure accurate CRM updates and opportunity tracking
- Maintain data hygiene across leads, deals, and accounts
- Provide regular sales forecasts, reports, and pipeline insights
- Adhere to structured sales workflows and organizational processes

Benefits