Network Operations Center (NOC Engineer)

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.

Key Responsibilities

Network Monitoring & Performance

- Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos

- Analyze performance trends, bandwidth, latency, packet loss, and KPIs

- Maintain monitoring thresholds, alert policies, and SLA metrics

Incident & Problem Management

- Respond to alerts and outages within SLA timeframes

- Perform triage, diagnosis, and manage incident lifecycle

- Conduct root cause analysis and document lessons learned

- Track trends and recommend preventive measures

Escalation Management

- Serve as primary escalation point for Tier 1 and Tier 2 support team.

- Escalate complex issues to Tier 4 engineers and specialized teams

- Coordinate vendor support and facilitate bridge calls during major incidents

- Manage communication between technical teams, management, and stakeholders.

Network Operations & Maintenance

- Execute firmware updates, patches, and configuration changes

- Configure routers, switches, firewalls, load balancers, wireless controllers

- Implement VLANs, access control policies, and VPN connections

- Perform change management and maintenance window activities

Troubleshooting & Support

- Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks

- Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)

- Analyze traffic using Wireshark, tcpdump

- Address DNS, DHCP, firewall, NAT, and VoIP issues

- Work on SSID requests, conference issues and other special requests

Security Operations & Compliance

- Monitor security event logs and SIEM alerts for potential threats or breaches

- Implement and maintain network security policies and access control lists (ACLs)

- Respond to security incidents and coordinate with security operations team

- Perform security vulnerability assessments on network devices

- Ensure compliance with organizational security standards and regulatory requirements

- Maintain audit logs and documentation for compliance reporting

- Participate in security incident response procedures

Field Technician Coordination & Dispatch

- Work with field technicians and coordinate tech dispatches for:
- PMS (Property Management System) troubleshooting and connectivity issues

- WiFi site surveys, coverage analysis, and wireless optimization

- 3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology

- Coordinate on-site troubleshooting activities and vendor escalations

Documentation & Collaboration

- Maintain network documentation, topology diagrams, SOPs

- Create post-incident and RCA reports

- Participate in capacity planning and continuous improvement initiatives

- Work closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network

Requirements

- Bachelor's degree in Computer Science, Information Technology, or related field.

- 1+ years of network operations or NOC experience

- Incident management and escalation handling

- Experience coordinating with field technicians and dispatch operations
- Strong communication and problem-solving abilities

- Calm under pressure during critical incidents

- Team collaboration and mentoring skills

- Time management and prioritization
- Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)
- Willing to work onsite.
- Willingness to work rotating shifts, including nights, weekends, and holidays

Benefits

- Free one meal a day
- Emergency Loan and Other Financial Assistance Program
- Free 24 Hours snacks and beverages
- Health Insurance
- Health Subsidy
- Interest-Based Clubs
- Life Insurance
- Team Socialization Allowance
- Perfect Attendance Bonus
- Year-End Performance Bonus Plan(Company discretion)
- And much more