About this role
Who is CADY?
At CADY, we believe in going beyond the portrait. Since 1999, weve been redefining school photography with a focus on connection, creativity, and community. Were the fastest-growing photography company in the U.S., and our mission is simple: deliver extraordinary experiences for extraordinary people—students, educators, and team members alike.
Who are you?
Youre a relationship builder, problem solver, and go-getter passionate about helping others succeed. You find joy in the details, thrive in fast-paced environments, and know that behind every school partner is a story worth honoring. You love rolling up your sleeves to make things happen—and celebrating milestones as a team.
Your role
As a School Experience Representative (SXR), you are the dedicated point of contact for your assigned schools. You schedule events, provide proactive support, and ensure a seamless experience for educators and students. From managing school accounts to coordinating Picture Days and Senior Roadshows, you are the heartbeat of our school partnerships.
What youll do
Top 5 Responsibilities
- Build and nurture strong relationships with yearbook advisers and school administrators through regular, personalized communication
- Act as the go-to resource for school questions, concerns, and support, offering timely and effective solutions
- Maintain accurate and complete customer profiles and school account information
- Schedule and confirm all school photography events with precision and attention to detail
- Collaborate with internal teams (studio, production, sales) to ensure smooth event execution
Additional Responsibilities
- Respond quickly to requests from the sales team and schools
- Track and manage all school interactions in the company systems
- Complete onboarding processes for new schools, including contract verification and setup
- Assist with seasonal and ongoing school-based projects and initiatives
- Ensure full visibility into school production and studio jobs
Job Requirements
- Must be at least 18 years old
- Must pass a satisfactory background check
- Excellent verbal and written communication skills
- Strong attention to detail and multi-tasking abilities
- Proficient with Microsoft Office and Google Suite
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a cross-functional team
Bonus points
- Experience working in or with schools
- Knowledge of yearbook production timelines or student-centered events
- Photography knowledge
- Familiarity with Adobe Creative Suite
Experience
- Minimum of one year customer service/account management experience (hospitality industry preferred)
- Proven customer support experience
Education
- High School diploma or equivalent
Physical Requirements and Environmental Factors
- Stationary for extended periods
- Extended periods of viewing computer screens
- Verbally communicate with customers and team members
- Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic)
- Prioritize information/tasks