Epic Training & Support Specialist - Vytal Health Partners (VHP)

Your Opportunity

We are seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training, particularly during go-lives, upgrades, and optimization efforts. This role provides frontline support and training to end users, working closely with analyst and build teams to relay real-world feedback.

Vytal Health Partners (VHP) is a growing organization affliliated with Vytalize Health, helping independent physicians offload administrative work so they can focus on patients. VHP is in an exciting growth stage, and now's a great time to join.

What you will do

- Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives

- Deliver end-user training and workflow education for Epic applications

- Share feedback on workflow challenges observed during support and training sessions.

- Serve as a subject-matter resource for assigned Epic functionality

- Assist with workflow testing, training environments, and end-user simulations

- Troubleshoot moderately complex issues and determine appropriate resolution or escalation

- Create and maintain training materials and support documentation

- Support application upgrades and new functionality adoption

What will make you successful here

- Associates degree or Medical Assistance certification or equivalent experience
- Minimum of 3 years of experience using Epic as an end user

- Experience providing Epic application support or training in a healthcare environment

- Strong understanding of clinical or operational workflows

- Excellent communication and presentation skills

- Ability to work independently in a fast-paced, customer-facing environment

Preferred Qualifications

- Experience supporting Epic go-lives or large optimization efforts

- Formal or informal training or instructional experience

Key Skills & Competencies

- Workflow observation and feedback

- Adult learning and facilitation

- Intermediate Epic application knowledge

- Relationship building with clinical stakeholders

- Problem-solving and adaptability

Perks/Benefits

- Annual Bonus Potential
- 401(k) Match (100% up to 4%)
- Health Benefits Effective Day 1
- Health & Wellness Stipend
- Home Office Stipend
 
Please note at no time during our screening, interview, or selection process do we ask for additional personal information (beyond your resume) or account/financial information. We will also never ask for you to purchase anything; nor will we every interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @ vytalizehealth.com