Personal Banker/Branch Service Rep (Floater)

The Personal Banker/Branch Service Representative (Floater) will assume, but not be limited to, the following responsibilities:

- Responds to members' requests for information on various products and services, answers questions, conducts basic research on members' accounts and/or refers members to appropriate individual for solution.

- Receives members at assigned teller station, determines nature of member's business, and processes accurate transactions, such as deposits, withdrawals, payments and transfers, in person, by mail, or telephone.

- Processes Visa cash advances and loan payments, and updates member address information.

- Opens various credit union accounts, including IRAs, trusts, term certificates, shares and share draft accounts.

- Interviews loan applicants, counsel's members regarding consumer loan options, prepares documents and loan records, and makes sound recommendations to Loan Officers.

- Discloses and funds approved loans. In the event a loan is denied, explains reason for loan decision.

- Determines members' financial needs and provides products and service information to them that meets those needs.

The successful candidate will possess the following education, knowledge and skillsets :

- High school diploma, GED, or equivalent

- Two years of financial institution experience

- Excellent written and verbal communication, customer service and sales skills

- Personal computer proficiency with Microsoft Word and Excel

- Excellent critical thinking skills

Additional Information :

- Full Time, Mon-Sat, must be available and flexible with schedule

- Will float between two branches (Los Angeles and Pasadena)

We provide competitive compensation and benefits package that includes:

- Medical, dental, and vision insurance

- Life insurance

- 401k Retirement Plan (matching contribution=5%, immediate vesting)

- Paid Time Off (PTO)

- Paid Holidays

- Educational Reimbursement

"Actual compensation is determined based on experience, education, skills, internal equity, and other job‑related factors."

EOE