About this role
About the Team
The TikTok Shop Operations team is building an efficient and diverse content-commerce ecosystem, with sub-teams collaborating closely to maximize value and solve problems for sellers, creators, and users. The Life Style team focuses on Home & Living, FMCG, and Electronics categories, supporting sellers with day-to-day operations, product listing, content-driven sales activation, and campaign preparation. In this role, you will support Account Managers (AMs) end-to-end — covering BD (seller acquisition), seller operations, data preparation, campaign prep, and internal coordination — so that the team's workstreams run smoothly. It's a fast-moving environment where you'll gain concrete experience in e-commerce, content, and data operations.
Key Responsibilities
• BD & Seller Operations Support (40%): Run outbound BD outreach (email / phone) and support seller onboarding; check inventory levels and delivery information; extract and report on sales and performance data; support day-to-day seller operations, listing reviews, and issue handling under AM direction.
• Campaign & Promotion Support (30%): Confirm and list target products, communicate with sellers, send submission reminders, assist with application workflows in internal tools such as Lark, track campaign progress and schedules, and process campaign-review data within the team.
• Affiliate & Creator Coordination Support (20%): Organize product line-ups for creators, handle their requests, match sellers with creators, and provide first-line responses to basic inquiries.
• Operations Support — Materials & Meetings (10%): Produce materials (slides, data organization), prepare regular meetings and take minutes, provide administrative support across team projects, and escalate to related internal teams as needed.