About this role
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.
Your day-to-day:
- Act as the main point of contact and dedicated Account Manager for B2B customers within the China market, maintaining consistent communication via localized channels (WeChat, email, phone, online, in-person) to ensure customer satisfaction and retention
- Proactively identify and drive new upsell opportunities within the Chinese account portfolio, managing each deal through to successful closure
- Generate new ideas for value-creating activities tailored to Chinese customers (localized campaigns, feedback collection channels, market-specific use cases)
- Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders
- Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up
Your skills & experience:
- At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients
- Fluency in written and verbal communication skills in Mandarin Chinese, along with excellent business English
- Strong relationship-building skills and deep understanding of Chinese business etiquette, negotiation norms, and corporate culture
- Customer advocacy: Strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams
- Strategic mindset to identify and drive account expansion opportunities
- Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions
- Comfortable handling technical topics and coordinating across teams to resolve issues
Nice to have:
- Previous Customer Success / Account Management / Sales experience at a B2B SaaS or data company specifically dealing with APAC/Chinese enterprises
- Hands-on sales or account management experience utilizing WeChat
- Negotiation skills and experience managing contract discussions
- Familiarity with data concepts
Salary & Benefits:
- Gross salary: 2000-3000 EUR/month + bonus. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
- Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
- Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
- Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
- Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.
Up for the challenge? Let’s talk!