Supervisor Sales Administration

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The Supervisor of the Sales   Administration   provides direct leadership, guidance, and training for   the   Sales   Coordinators.   The purpose of this team is to   support our customers and sales team members by taking on administrative tasks, allowing the sales team more time to sell and ensuring customer needs are met accurat ely and expediently.

The supervisor monitors   coordinators’   activities to surface opportunities for coaching and development to drive continuous improvement in quality , customer experience,   and overall departmental success. The supervisor   maintains   awareness of daily operational needs of the department through various reporting mechanisms and works with department leaders/key stakeholders to   optimize   efficiencies of processing administrative duties not tied to revenue generated tasks.

Major Responsibilities

- Selects, coaches, and develops staff.   Sets   clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback, and administering progressive discipline when necessary.

- Provides day-to-day oversight to the   Sales   Coordinators, by   assisting   with troubleshooting situations. Provides coaching,   feedback   and mentoring as necessary to ensure sales objectives and exceed customer expectations.

- Sets team metrics,   monitors   team performance, and sets clear expectations for team   leads in   team member coaching.

- Assists   with new hire interview process and provides on-the-job orientation to new Sales Coordinators.

- Acts as a p rocess ownership , partnering with Sales Operations to   identify   needs and requests for Salesforce improvement

- Identifies   opportunities for continuous improvement

- Escalates concerns to senior leaders

- Assists   representatives with their development plans and develop their   customer service   skills and product knowledge

- Develops process documents /procedures   for topics that are unclear or have   changed.

- Act as a liaison between   partner teams and departments

- Meets with partner teams to discuss and align on best practices for Salesforce case management, quality assurance expectations, SLAs, and other like processes

- Handles escalated calls or issues and work with   appropriate teams   as a liaison when necessary

- Develops and grows relationships with key customers/ stakeholders, acting on   new information   and monitoring customer satisfaction.

Minimum Job Requirements

Education

Associate's degree or equivalent work experience

Work Experience

3 years progressive work experience in an Inside Sales and/or Customer Service environment

2 years’ experience leading   or mentoring   teams, developing people, or organizing tasks

Knowledge / Skills / Abilities

Excellent verbal and written communication skills

Excellent presentation and customer service skills

Excellent problem-solving skills

Continuous improvement mindset

Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner

Ability to work independently with a high attention to detail

Knowledge of SAP or equivalent ERP system

Knowledge of Salesforce or equivalent CRM system

Ability to build relationships and earn trust

Ability to influence employees to collaborate and achieve goals as a group

Strong conflict management and resolution skills

Knowledge of how to manage process and strategic plans

Knowledge of Microsoft Office products with an emphasis in using excel spreadsheets

Preferred Job Requirements

Education

Bachelor’s Degree

Work Experience

Previous   experience managing process and strategic planning

Previous   experience using SAP or equivalent ERP

Previous   experience using Salesforce or CRM systems

Previous   process improvement experience.

Office Environment (Includes field sales):

While performing the duties of this job, the employee   is regularly required to   talk and   hear;   and use hands to manipulate objects or controls .    The employee   is regularly required to   stand and walk .    On occasion, the incumbent may   be required   to stoop, bend, or reach above the shoulders.    The employee must occasionally lift up to 25 pounds.   Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.   Occasional   travel .

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”