About this role
Print Shop Manager (Large-Format Production & Operations Supervisor)
Position Summary
We are seeking a proactive and experienced Print Shop Manager to join our on-site production team. The ideal candidate will have strong experience in the printing industry, with a focus on large-format and grand-format production environments. This role is essential in ensuring efficient workflow, high-quality output, and excellent client service across all print production operations.
Large-format printing experience is required.
Key Responsibilities
- Partner with shop leadership (onsite and remote) to provide operational and administrative management support
- Assist in organizing and supervising the production workforce during regular and extended shifts
- Monitor all jobs in production and communicate special instructions, proof approvals, and shipping details to production and graphics teams
- Serve as a client contact for questions regarding job specifications, print requirements, and production details
- Ensure all projects are completed on time and within budget and production cost guidelines
- Train production staff on proper print shop procedures, workflows, and equipment usage
- Oversee maintenance and upgrades of large-format printing equipment, recommending new technology to improve productivity
- Manage inventory, materials, and supply organization to support efficient production flow
- Resolve customer issues and escalations in a professional and timely manner
- Support multiple departments and step into production roles as needed
- Perform additional duties as assigned to support overall shop operations
Qualifications
- High school diploma or equivalent required (technical training preferred)
- 3–5+ years of experience in print production, large-format printing, or print shop operations (required)
- Strong experience with grand-format and large-format printing workflows
- Demonstrated leadership ability with experience supervising production teams
- Strong customer service and client communication skills (phone, email, and in-person)
- Ability to clearly communicate production processes, job requirements, and technical instructions
- Strong understanding of print equipment, materials, and production capabilities
- Excellent organizational skills with the ability to manage multiple projects simultaneously
- Ability to work in a fast-paced, deadline-driven production environment
- Strong problem-solving skills and ability to handle customer escalations professionally