Support Manager (Westover)

Capability Requirements:  The individual must…

- Love our Lord and commit to our mission… “We establish outreach centers to alleviate extreme poverty and advance the gospel.”

- Embody and embrace our Values…

- Urgent Pursuit

- Sacrificial Service

- Intentional Development

- Clear Communication

- Complete Alignment

- Excellent Execution

- Must be:

Highly organized and able to work at an efficient and high output

- Knowledgeable of, or a growing knowledge of the items in their department(s)

- Decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation

- Able to stand for up to 4 hours at a time and lift up to 50 pounds

Time Requirements:

This position will require between 35-40 hours per week depending on need and availability.

Travel Requirements:

Zero to minimal local travel is required

Position Duties

- Excellent Customer Service

Greet every customer and treat them with respect, optimism and joy at all times.

- Answer any and all questions for customers.

- Assist with any customer needs.

- Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed.

- Share the vision and mission of Vapor Ministries with customers.

- Processing and Receiving

Quickly and efficiently sort, price and stock items in your department(s).

- Meet daily, weekly and monthly processing goals to drive revenue generation.

- Maintain a working knowledge of pricing, sales and goals for your department(s) and work with managers to adjust as needed based on revenue trends.

- Willing assist in all areas whenever needed to ensure efficient store operations

- Opening and Closing

Must open/close at least 1 day per week.

- If scheduled to open or close, perform and complete the opening/closing checklist procedures

- Housekeeping

Ensure a properly organized workspace during operating hours.

- Close department processing station and leave it organized, stocked, and ready to be used the next work day.

- Cultural Leadership

Drive culture formation in team members via cultural development systems

- Drive Purpose, Mission and Values engagement with team members

- Drive cultural accountability via regular meetings with team members

Disclaimer:   Incumbent must be willing to execute other duties as assigned by the Store Manager and Assistant Store Managers (ASM).