Sales Associate-Tony Chevrolet Hilo

Job Summary:

Sales Associates sell New and Used vehicles, while maintaining acceptable standards of guest satisfaction, sales volume, and gross profit. Sales Associates are responsible for s upporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

Essential Job Responsibilities:

- Meet or exceed the dealership's monthly minimum standard for sales volume.

- Greet and assist every guest or find someone who can.

- Assist guests and ask about their wants and needs in selecting the best vehicle for them.

- Describe each vehicle’s features, value, and performance, including available options.

- Offer test drives to every guest and follow dealership protocol regarding proper identification, etc. in advance of test drive.

- Properly complete vehicle transactions and process associated documents according to dealership guidelines.

- Do a quality delivery of every vehicle to reinforce guest’s purchase decision and satisfaction.

- Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all guest’s expectations are met.

- Build repeat and referral business by following up with every guest to ensure their needs have been met.

- Stay up to date on all manufacturer’s products and sales training requirements.

- Attending all sales and training meetings as scheduled by management.

- Work with management to create reasonable sales performance goals with monthly income targets and develop strategies to achieve them.

- Handle guest concerns/complaints and resolve as necessary while maintaining guest satisfaction.

Additional Responsibilities: Adhere to the Tony Group Standards

- SMILE: be positive and respectful to everyone

- GREET: greet everyone within five feet

- HELP: help every guest or find someone who can

- THANK: remember to always thank the guest

- GOLD: Go for the Gold (Grand Opening Look, Daily)

Qualifications

Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Excellent interpersonal and customer handling skills.

- Excellent sales and customer service skills.

- Excellent organizational skills and attention to detail.

- Excellent time management skills with a proven ability to meet deadlines.

- Strong analytical and problem-solving skills.

- Ability to prioritize tasks and to delegate them when appropriate.

- Ability to function effectively in a high-paced and at times, stressful environment.

- Proficient with Microsoft Office Suite or related software.

Education and Experience:

- High school diploma or equivalent

- Valid Driver’s License and clean traffic abstract

Physical Requirements:

- Prolonged periods of standing, sitting, and working on a computer.

- Must be able to lift up to 25 pounds at times.