About this role
Job Summary:
Serves as telephone support staff for sales and service departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Essential Job Responsibilities:
- Inbound and Outbound Calls - Answers all inbound Guest center calls – sales, service, parts, and body shop. Makes outbound calls inviting guests to the dealership and to recall guests, owners who have missed first service. Contacts all no-shows to reschedule missed appointments, same day of missed appointment. Advises customers on special-order parts status, appointment reminders, and recall campaigns
- Customer Service – Provide an awesome Guest Experience and make CSI follow-up calls.
- Works directly with service manager and service drive, personnel contacting customers for service opportunities.
- Participates in Tony Group activities with product knowledge and informational sessions.
Additional Responsibilities: Adhere to the Tony Group Standards
- SMILE: be positive and respectful to everyone
- GREET: greet everyone within five feet
- HELP: help every guest or find someone who can
- THANK: remember to always thank the guest
- GOLD: Go for Gold (Grand Opening Look, Daily)
Qualifications
Required Skills/Abilities:
- Good verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent Customer service skills.
Education and Experience:
- High School Diploma or equivalent
- One month of related experience.
- Strong telephone skills required.
Physical Requirements: Regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision.