Dispatcher

POSITION SUMMARY: Dispatchers are responsible for scheduling and dispatching Rocky Mountain Health Care Services (RMHCS) drivers on a daily/weekly basis. Coordination of client transport and delivery of other equipment, goods and personnel for RMHCS as deemed necessary.

MISSION : Improving lives, Optimizing wellness, Promoting independence

COMPETENCIES:

- Technical Expertise

- Problem Solving

- Teamwork

- Effective Communication

- Results Oriented

- Personal Credibility

- Quality Focus

- People Focus

- Flexibility

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

- Schedule and dispatch Drivers and service vehicles to appropriate locations according to participant need and company specifications using radios, computer or telephones ensuring fair and equitable assignments

- Keeps scheduling software up to date with current data and participant information ensuring software meets the needs of the department

- Data report extrapolation to provide to management, customers or programs as needed

- Relay messages and information to or from Drivers and RMHCS points of contact ensuring clear and concise communication

- Confer with Supervisor and Transportation personnel in order to address questions, problems and requests for service or equipment ensuring supervisor is informed of any supervision, or staffing issues

- Works with Supervisor to review manifest and determine types or amounts of vehicles and personnel required. Monitor personnel and/or equipment locations and utilization in order to better coordinate service and schedules

- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions and other hazards

- Considers the impact of the decisions on other departments and the company as a whole, while demonstrating effective partnership management skills

- Must maintain detailed notes and documentation

- Serves as a member of the Interdisciplinary Team and attends daily IDT meetings

- Dispatchers are required to participate in 24 hour on call weekly rotation, which requires staff to answer the phone 24/7 and be available to provide emergent afterhours transportation as needed

- Other duties as requested/assigned

Qualifications

- High school diploma or equivalent

- Two years of transportation or logistics experience as a Driver or Driver/Coordinator or administrative experience, preferably in a Transportation Department

- Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers

- One year of experience working with the frail, elderly population is preferred

- Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public

- Must be able to multitask and have effective record keeping skills

- Must be knowledgeable in computer applications and software

- Knowledge of principles, practices, and of safety requirements pertaining to the Transportation industry

- Ability to work independently with minimal supervision

We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or PRN/casual), job grade and length of service.