About this role
Working as part of our Platform Support team, you will gain hands-on exposure to production systems, cloud infrastructure, monitoring, incident management and application deployments. Most importantly, we're looking for someone who is technically curious, enjoys troubleshooting and problem-solving, communicates well, and is keen to learn. We don't expect junior candidates to know everything from day one – training and support will be provided as you develop within the role
The role also provides a strong foundation for future progression into areas such as DevOps, Software Development, Systems Administration and Infrastructure Engineering .
The successful candidate will be accountable for:
- Participating in a 24 /7
shift rotation role as part of the platform support engineering team
- Monitoring live services, ensuring platform stability
- Following incident management processes and providing on-call capabilit y; i dentifying , troubleshooting
and escalating issues in an appropriate manner
- Identify ing environment and/or process improvements, gather ing
requirements and rais ing change requests
- Working closely with the wider Development , DevOps
and Infrastructure/Security teams to ensure appropriate attention is given to production/system reliability for both
external customers and internal stakeholders .
- Building and maintaining a strong knowledge of our products and services and being able to provide education and support on technical issues .
The ideal candidate will possess the following qualifications/skills :
- Degree in Computer Science , Information Technology or a related technical field , or equivalent professional experience.
- Familiarity with Windows and Linux operating systems, with an interest in developing stronger Linux and command-line skills.
- Familiarity with any progra m ming or scripting language s and an ability to read and understand code
- Familiarity with monitoring and log aggregation tools .
- Basic knowledge of networking concepts, such as protocols /ports ,
firewall
rules and subnetting .
- A proactive approach to troubleshooting, with the ability to take ownership of issues through to resolution or appropriate escalation .
- Ability to work under pressure .
- Good command of the English language, both verbal and written.
- Team-oriented, with a willingness to collaborate and work towards shared goals.
Nice to have :
- Previous technical experience through employment, internships, university work or personal projects.
- Exposure to AWS cloud services (or similar ) as well as troubleshooting experience , such as EC2, ELB, EKS, Lambda .
- Exposure
to Docker and /or Kubernetes .
- Exposure to configuration management tools.
The successful candidate will receive:
- Remuneration according to qualifications and experience
- 13th Salary
- Medical Insurance Scheme
- Provident Fund
- Access to MadBenefits app
- Inhouse fitness room with classes
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment
- Opportunities for professional learning and growth
- Birthday Voucher and Birthday leave
- Weekly Monday breakfast
- Access to Wellapy platform