About this role
Team Leads are peer leaders amongst the Entertainment Team. They are dedicated to showcasing the Level99 concept, delivering the ultimate in guest experience and developing relationships with Players and fellow team members all while maintaining a fun, clean and safe environment. Team Leads are passionate about meeting guest needs before being asked and are always promoting the Level99 brand. Team Leads are chosen from the Entertainment Team for their peer leadership, willingness to pitch in to help the team, and their positive attitudes. Team Leads play an important role in the training of new Hospitality/Sales Associates and serve as role models for their fellow team members.
RESPONSIBILITIES
- Support Team Members and Guests by maintaining a strong, visible presence on the floor
- Coach and develop Team Members through real-time feedback and support
- Maintain cleanliness, organization, and overall Venue standards
- Assist with task delegation, rotations, and operational flow
- Train new Team Members using structured, hands-on training methods
- Help resolve Guest concerns and escalate issues when needed
MUST-HAVE SKILLS
- Friday and weekend availability — a must; flexible schedule including days, nights, and holidays
- Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
- Strong verbal communication skills and a natural ability to connect with people
- Comfortable working under pressure in a fast-paced, ever-changing environment
- Positive, upbeat, team-first attitude
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
- 1+ year in a Leadership or training role
- Hospitality, retail, or entertainment background
- Public speaking or performance background
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.