Sr. Systems Analyst

Job Title:
Sr. Systems Analyst

Number of Positions:
1

Location:
Indianapolis, IN

Location Specifics:
Fully Remote

Job Summary:

The   Sr. Systems Analyst is an individual contributor responsible for supporting the daily operations, stability, and continuous improvement of Renaissance   enterprise   business systems, with a primary focus on the   company’s core   benefits   administration system.

This role partners with business leaders, users, technology   vendors   and internal IT teams to translate business problems into well-defined system enhancements, change requests, and defects. The position supports   the   daily use of our benefits administration system by   internal business users and external customers and includes   defect   triage, documentation and   prioritization,   infrastructure   monitoring,   system enhancements,   testing,   code   release coordinatio n ,   bu siness user   training and knowledge transfer as well as P roduction incident response   and   communication .

The ideal candidate brings strong business systems analysis, troubleshooting, stakeholder   communication   and vendor coordination skills, along with a customer-focused and solution-oriented approach to operational support and system improvement.

- Listen to business problems and partner with business stakeholders to define and document system enhancements, change requests, and defects.   ​

- Manage the workflow, assignment, tracking, and reporting of   defects   received through the web-based ticket intake system   ( e.g.   Jira)   and   shared   email account.

- Create and maintain standard operating procedures, policy documents, knowledge articles, and other support documentation as needed.

- Communicate with Renaissance business leaders, stakeholders, and system vendors   regarding   P roduction defect status,   impact   and priority.

- Proactively   monitor   Production system   performance , batch   jobs   and infrastructure components   in collaboration   with technology vendors .

- Support   system integrations ,   both standard file formats ( e.g.   EDI,   flat file) and API-based,   and coordinate issue resolution with the   appropriate internal   teams and vendors.

- Plan,   coordinate   and execute smoke testing for   P roduction   code   releases   and UAT for defect fixes ; document results and escalate identified issues.

- Triage, communicate, and document urgent   P roduction incidents, including follow-up with technology support vendors   regarding   root cause and corrective action.

- Provide   timely   system status updates to leadership and business users during system upgrades,   P roduction incidents, and outages.

- Plan   code releases with technology vendors , including   release   readiness activities and stakeholder communications.

- Coordinate with off-hours vendor support resources to help   maintain   system stability and release integrity; occasional   a vailability   outside of normal business hours   may be needed for planned   maintenance , urgent Production   incidents   or vendor coordination.

- Identify   business-user knowledge gaps and   fac ilitate   documentation or knowledge-transfer sessions between Renaissance technology   support   vendors and business users.

- Meet with business leaders and users to   identify   opportunities to improve system processes, support practices, and integrations.

- Provide support for vendor management activities related to cloud infrastructure used by   our benefit s   administration systems.

- Perform other related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Requirements:

- Bachelor's degree in Information Systems , Management Information Systems, Information Technology, Computer Science, Business   Administration   or a related field preferred.

- Progressive experience supporting enterprise business applications   ( preferably benefits administration systems ),   P roduction   operations   or related information technology functions.

- Experience gathering, analyzing, and documenting business requirements, system enhancements, change   requests   and defects.

- Experience   responding to   P roduction incidents, defect resolution, application releases, testing activities, and stakeholder communications.

- Experience working in Agile product delivery models.

- Strong written and verbal communication skills with the ability to explain   complex   system   issues and priorities to business leaders, users,   vendors   and technical teams.

- Strong troubleshooting, problem-solving,   prioritization   and organizational skills.

- Ability to   operate   independently as a senior individual contributor while collaborating effectively across business and technology teams.

- Experience creating and   maintaining   SOPs,   support   documentation, knowledge   articles   or related operational materials   ( e.g.   Confluence) .

Technical Qualifications

- Experience supporting   insurance benefits admin istration   or comparable enterprise business systems   is   required   with   experience with   the   EIS   insurance administration platform   being preferred but not   required .

- Working knowledge of   P roduction support practices, including incident triage, defect tracking, root-cause follow-up , batch job   maintenance   and system-status communication.

- Experience using web-based ticket intake, work-management, or service-management tools to assign, track and report support work   ( e.g.   Jira) .

- Ability to understand system interfaces,   interpret common file formats ( e.g.   EDI, XML ),   dependencies, and business-process   impacts   and   to coordinate   resolution across internal teams and external vendors.

- Familiarity and   experience navigating   complicated relational databases using   MS   SQL .

- Experience supporting custome r -facing web portals, including researching user access issues, navigation or workflow problems, data-display   concerns   and coordinating resolution with internal teams or vendors.

- Strong skills with MS 365 products, especially Excel.

- Working knowledge of API testing/debugging tools. Examples include   Swagger,   Postman   and other API clients.

- Experience coordinating   code   releases, smoke testing, validation, and go-live readiness activities.

- Experience supporting technology vendors and   geographically   distributed or off- hours   support resources.

- Familiarity with cloud-hosted infrastructure and   benefits   administration-system support is preferred.

- Demonstrated ability   and willingness   to incorporate AI into day-to-day tasks to   optimize   efficiency, reduce manual effort and improve quality of deliverables. Experience with Co p ilot and Claude   strongly   preferred.

Base Salary Range: $95,000-110,000

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.