About this role
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PORT MADISON ENTERPRISES
KIANA LODGE
Banquet Captain
General Position Summary:
Directs and ensures proper execution of all scheduled banquets and meeting events. Oversees banquet functions ensuring the utmost in efficiency and service. Strives to create a Clearly Superior Customer Service experience.
Essential Functions/Major Responsibilities:
- Ensures smooth, efficient, professional operation of banquet functions by reviewing all room sets prior to each event
- Coordinates staffing and inventory levels with the Event Coordinator in an effort to provide excellent customer service
- Communicates frequently with the functions meeting planner to ensure all instructions are executed correctly
- Works closely with kitchen to ensure food quality control and presentation standards
- Promotes positive customer relations, handles complaints and suggestions
- Coordinates the function set-up and break down to include proper placement of furniture
- Ensures servers utilize proper placement and removal of entre/dessert plates, etc
Secondary Functions:
- Reviews all banquet menus and Banquet Event Orders (BEO) with staff
- Assists in the completion of the post-event recap
- Assists in the training of banquet wait staff
- Other duties as assigned
Specific Job Skills:
- Ability to understand and implement standard operating procedures
- Reads and evaluates Banquet Event Orders
- Devises room sets for smaller functions, including table placement, food locations and dcor
- Ability to demonstrate etiquette in table setting and service
- Windows based computer skills required (Word, Excel)
- Strong customer skills required
- Must be able to multi-task between functions running simultaneously
- Must demonstrate leadership skills and promote a positive environment for banquet staff
Qualifications
Education and/or Experience:
High School diploma or GED required. Prior experience in Banquet Services is required. Must be at least 21 years of age.
Job Conditions:
Working conditions include working in an office setting with a computer and other equipment. Other conditions include working with the kitchen staff and in the banquet facility. Remains flexible and is able to prioritize multiple tasks on a regular basis. Conditions also include frequent interruptions, working evenings, weekends, and holidays
Physical Requirements:
Ability to lift 50 lbs. while standing, twisting, or bending on a regular or extended period of time. Must be able to stand and/or sit for extended periods of time. Must be able to push and pull carts and equipment. Manual and finger dexterity for operation of personal computers, adding machine and routine paperwork.