About this role
The HR Generalist provides on-site support to a safety-sensitive, predominantly Spanish-speaking workforce, advising supervisors on employee relations and compliance while escalating risks to the Regional HR Manager. This role will help to establish consistent, scalable branch-level HR processes.
Core Responsibilities
Hiring & Onboarding
- Provide local support to branch hiring at the direction of the Talent Acquisition Team and the hiring manager — on-site interview logistics, local-hire requirements
- Coordinate and facilitate weekly orientations for incoming field and office staff in English and Spanish, serving as primary presenter for operational expectations and day-to-day procedures
- Partner with HR Shared Services onboarding staff, providing the in-person and regional support corporate cannot deliver remotely
- Evaluate orientation effectiveness against retention and early turnover data; recommend content or delivery changes to the Regional HR Manager
Employee Relations & Supervisor Support
- Serve as daily HR contact for employees and front-line supervisors at assigned locations
- Coach front-line supervisors on attendance, performance, and consistent policy application; assess where inconsistent application is creating risk and raise it proactively
- Gather facts on routine attendance and performance concerns and escalate as necessary to the Regional HR Manager
- Draft and issue corrective-action documentation for routine, well-supported matters. Consult the Regional HR Manager before issuing corrective action that involves a final written warning or termination recommendation, an employee who has recently engaged in protected activity, or an employee with known medical restrictions or a pending accommodation request
- Escalate any harassment, discrimination, retaliation, wage-claim, or safety-retaliation allegation to the Regional HR Manager immediately and without independent investigation
Leave, Accommodations & Workers Compensation
- Serve as the branch-level intake point for leave requests (CFRA, FMLA, PDL, paid sick leave, company leaves) and route to the Benefits Department; partner with HR Shared Services and the Regional HR Manager on coordination, communication, and case management
- Track intermittent and continuous leave usage at assigned locations; coordinate return-to-work logistics with operations
- Work within process standards and templates set by the Sr. Director of Benefits & Compliance. Eligibility and designation determinations are issued by the Benefits Department; escalate concurrent, intermittent, disputed, or accommodation-implicating cases to the Regional HR Manager
- Support and coordinate workers' compensation modified duty where available, with the Regional HR Manager and Corporate HR.
- Recognize when a leave, injury, or performance matter implicates accommodation obligations and escalate to the Regional HR Manager before responding to the employee
Performance, Training & Development
- Support the rollout and ongoing administration of the performance review cycle at assigned locations as programs are established by HR Shared Services — including supervisor readiness, completion tracking, and follow-through on documented commitments
- Provide field-level input on program design: assess execution in jobsite-based, Spanish-speaking, multi-shift environment and recommend adjustments to the Regional HR Manager
- Coordinate delivery and completion of required compliance training in coordination with HR Shared Services and in partnership with the Regional HR Manager; track completion and drive follow-up on outstanding assignments
- Deliver internal and Regional HR Manager–developed training to field and office staff in English and Spanish
- Assess supervisor capability gaps and recommend targeted coaching or training
Compliance, Records & Reporting
- Support Corp HR in maintaining personnel, medical, and I-9 records per EEO, privacy, and retention requirements in Paycom
- Execute periodic personnel-file and I-9 audits under the direction of HR Shared Services or Regional HR Manager— including employee communication, document collection, and follow-through to closure; report systemic gaps to the Regional HR Manager
- Track HR-required training completion and HR-owned certifications; assess exposure and drive resolution with the responsible supervisor. Safety training, safety certifications, and jobsite readiness tracking are owned by the Safety/EHSI function.
- Prepare and interpret branch headcount, turnover, leave, and employee-relations reporting
- Coordinate with HR Shared Services and branch operations on timely submission of required records within established deadlines
- Respond to benefits and pay questions; coordinate resolution with Benefits and Payroll department
Transfers & Offboarding
- Manage transfers and offboarding in conjunction with HR Shared Services, with attention to entity and multi-location requirements
- Escalate any transfers or terminations between Valcourt entities to the Regional HR Manager before processing, as these may carry separate hire and separation obligations
Branch Administrative Support
- The following supports branch operations and is expected to represent a limited portion of the role. Administrative and data-entry duties are not to exceed approximately 20% of total working time . The Regional HR Manager will review actual time allocation by task category quarterly, document the result, and rebalance duties as needed.
- Receive and process PTO/time-off requests for assigned locations; confirm supervisor approval, enter approved absences into the branch operations calendar, and submit to Payroll per established deadlines
- [PENDING APPROVAL] Support branch operational data entry in Computer Ease as assigned, in coordination with branch operations leadership
Qualifications
Qualifications Required
- 3+ years HR generalist experience, including at least 2 years supporting California employees
- Bilingual English/Spanish — able to interpret and translate
- Ability to communicate clearly and professionally in written and spoken English, sufficient to prepare documentation, correspond with corporate functions, and present in group settings
- Demonstrated judgment with confidential and sensitive matters
- Manages competing priorities against statutory deadlines
- HRIS and Microsoft Office proficiency
- Valid driver's license and insurable driving record required
Preferred
- Window cleaning, construction, roofing, building services, or multi-site field workforce experience
- BA/BS in Human Resources or Business Administration
- PHR, SHRM-CP, or California-specific certification
- Multi-entity experience
Physical Demands, Work Environment & Travel
- Travel: Approximately 30–40%, between assigned locations and active jobsites
- Frequent and sustained sitting and standing; frequent walking during jobsite visits, orientations, and training delivery.
- Occasional bending, stooping, kneeling, crouching, and climbing stairs
- Occasional lifting, carrying, and transporting of training materials, records boxes, and orientation supplies weighing up to 25 lbs