About this role
Job Summary:
The Operations Manager will oversee day-to-day field operations and administrative functions to ensure safe, efficient, and high-quality delivery of window cleaning and exterior building maintenance services. This role requires a leader who can balance operational excellence with administrative discipline, ensuring that crews, supervisors, and office support are aligned with Valcourts standards of safety, documentation, and customer satisfaction.
Core Responsibilities
Operations & Crew Management
- Oversee scheduling, crew assignments, and daily operations to ensure maximum efficiency and productivity.
- Ensure accurate production mapping, man-day tracking, and job planning for all projects.
- Support start-ups of new accounts and resolve on-site operational challenges.
- Partner with Territory Managers and Estimators on project execution, profitability, and client satisfaction.
Quality Control
- Conduct regular site inspections and audits to monitor service standards.
- Implement corrective actions to ensure zero repeat quality complaints.
- Maintain accountability with foremen and field supervisors for work completion, communication, and reporting.
Safety Compliance
- Enforce OSHA, ANSI, IWCA, and Valcourt safety protocols across all operations.
- Review and ensure completion of Job Safety Analyses (JSAs) and safety documentation for each project.
- Lead safety meetings, toolbox talks, and compliance training initiatives.
Operations Administration
- Oversee administrative processes including forms, documentation, timesheets, and incident reporting.
- Ensure timely communication and job close-out reporting (photos, notes, completion confirmations).
- Standardize operational documentation to align with Valcourt protocols.
Estimating & Bidding Support
- Partner with Sales and Estimating teams on complex bids and project planning.
- Provide input on access methods, crew requirements, and production estimates.
- Assist in training Territory Managers on estimating procedures and operational feasibility.
Leadership & Performance Management
- Supervise operations staff, including field supervisors, foremen, and admin support.
- Set measurable performance goals tied to quality, safety, and efficiency.
- Document coaching, training, and disciplinary actions to maintain accountability.
Qualifications
Qualifications
- +3 years of experience in operations management, preferably in commercial services, construction, or exterior building maintenance.
- Strong background in safety compliance and quality control.
- Experience managing field crews, administrative staff, and cross-functional teams.
- Familiarity with estimating, job costing, and production planning.
- Excellent organizational and communication skills.
- Proficient in Microsoft Office Suite, Salesforce (or similar CRM), and operational documentation systems.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.