About this role
The Courtesy Officer plays an essential role in maintaining a safe, secure, and welcoming environment within a commercial office or mixed use property. Serving as a front line presence, this position supports daily operations through security monitoring, customer service, and emergency response while helping protect people, property, and the overall tenant experience.
Duties & Responsibilities
- Conduct routine patrols of the property
- Monitor security cameras and access points
- Greet visitors and assist tenants with access or inquiries
- Respond to security incidents, alarms, and emergencies
- Escort vendors and unlock authorized areas as needed
- Document incidents, patrols, and observations
- Coordinate with property management and emergency responders
Qualifications
Education & Training
- High school diploma or equivalent required
- Security training or certification preferred
- First Aid and CPR certification preferred
- Prior experience in security, customer service, or law enforcement preferred
Knowledge, Skills & Experience
- Strong customer service and interpersonal skills
- Basic knowledge of security systems and emergency procedures
- Ability to remain calm, professional, and observant in high pressure situations
- Strong attention to detail and written documentation skills
- Ability to work independently and as part of a team