About this role
Responsibilities
Primary Job Functions:
Clinical responsibilities
- Assess patient’s financial resources to determine the need to apply for benefits.
- Assist patients in completing applications to secure benefits.
- Assist patients in obtaining documentation required for applications to Social Security Administration.
- Advocate on behalf of patients with the Social Security Administration office.
- Track patient’s statuses that have applied for benefits.
- Ensure the Finance and Accounting department and treatment team is notified when benefits are obtained.
- Demonstrate the ability to review the patients’ needs utilizing the SUN-R.
- Identify goals and plans for appropriate services.
- Provide appropriate linkage to community resources.
Supervision and consultation
- Seeks clinical supervision and consultation as needed.
- Accepts and employs suggestions for improvement.
- Actively works to enhance case management skills.
Clinical record keeping
- Documents in a timely fashion per Alta Pointe policy.
- Documents using company’s primary electronic health record, Avatar appropriately.
- Documents appropriate, complete, and comprehensive SUN-R assessments.
- Documents measurable and specific goals in the individualized service plan.
- Documents in clear and concise manner types of consumer problems, ISP goals addressed and services provided.
- Documents case disposition, case closings, follow-up and referrals.
- Documents legibly.
Case load management
- Effectively manages caseload based on consumers’ needs.
- Meets AltaPointe productivity standards.
Courteous and respectful towards consumers, visitors and co-workers
- Treats patients with care, dignity and compassion.
- Respects patient’s privacy and confidentiality.
- Is pleasant and cooperative with others.
- Is sensitive to the consumers’ needs, expectations and individual differences.
Administrative and other related duties as assigned
- Actively participates in Performance Improvement activities.
- Actively participates in AltaPointe committees as required.
- Follows AltaPointe policies and procedures.
- Attends required in-service trainings and other workshops.
Qualifications
Must be at least age 23, maintain a valid verifiable driver license and maintain a clear driving record. Minimum High School Diploma or equivalent, ability to stay organized and multi-task a workload with multiple consumers; knowledge in adult specialty, outlined below, to be attained within six months of employment:
- Knowledge of psychiatric disorders in the adult population
- Knowledge of cultural diversity
- Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
- Knowledge of psychiatric rehabilitation principles
- Knowledge of available community resources
- Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
- Knowledge of the social security system in order to obtain benefits
- Knowledge of the SOAR system