About this role
Job Title: Parking Supervisor - THE POLAR EXPRESS Train Ride
Division/Department: Rail Events Productions/Front of House
Reports To: Rail Events Inc. (REI) Business Manager, FOH
Type of position: Non-exempt/Hourly
Employee Classification: Seasonal
Compensation: $20.00/hourly
Job Summary:
The Parking Supervisor creates the first impression of the event, so efficiency and friendliness are required. The position is responsible for creating and leading an efficient parking experience, warmly greeting customers, confirming parking reservations, and directing patrons as needed. The Parking Supervisor manages responsibilities with a balance of patience and urgency, works well under pressure, has strong multitasking skills, and, most importantly, has a pleasant demeanor.
Being part of the Front of House team is an excellent opportunity to learn about the business side of production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.
Essential Duties and Responsibilities:
Act as an example to, and assist in leading, the entire Parking Attendant team
Act as a liaison between the Parking Attendants and the FOH & Business Manager
Create efficient parking experience
Welcome customers and assist the team with any service needs for efficient parking experience
Handle customer parking inquiries and ensure a pleasant customer experience
Confirm parking reservations, ensuring passengers have arrived at the appropriate date and time
Direct customer to the ticketing area if ticket updates and/ or more information is required
Assist in general care, maintenance and safety of parking area including keeping a clean and orderly space
Communicate any safety or maintenance concerns to FOH Manager
Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns
Communicate the importance of parking safety and implement practices with parking attendant team
Other duties as assigned
Education, Skill & Work Experience Requirements:
Ability to learn the Etix Ticketing platform with efficiency and competency.
Strong leadership and communication skills
Excellent customer service skills
Basic computer skills
Ability to work weekends and evenings
Possess a well-spoken manner in personal communications
Front desk, reservation, customer service experience preferred
Self-motivation and attention to details
Alert and aware of surroundings
Must be 18 or over
Work Environment:
Majority of time is spent in an outdoor setting
Able to work in cold, snowy, or otherwise inclement winter weather
Varied schedule requiring evenings, weekends, and overtime
Able to stand for prolonged periods of time
Able to stand and walk on uneven or unsteady surfaces aboard a moving train
Time spent in and around active railroad yard(s)
Working on THE POLAR EXPRESS Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.
Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.