REP Retail Agent THE POLAR EXPRESS Train Ride NOLA

Job Title: Retail Agent - THE POLAR EXPRESS Train Ride

Division/Department: Rail Events Production/Front of House

Reports To: Front of House & Business Manager

Type of position: Non-Exempt/Hourly

Employee Classification: Seasonal

Location: New Orleans

Compensation: $16.50/hourly

Job Summary:

Retail Agents collaborate with Front of House and Business Managers in partnership with the Retail Supervisor to support seamless retail operations. Serving as a primary point of contact, they create a welcoming and memorable first impression for every guest. They deliver outstanding customer service while ensuring efficient daily operations, accurate transactions, and consistent adherence to visual merchandising standards. Success in this role requires a positive attitude, effective communication skills, and the ability to remain organized, adaptable, and responsive in a dynamic, fast-paced, guest-focused environment.

Essential Duties and Responsibilities:

Greet guests as they enter the retail space, offering a warm, welcoming presence while assisting with questions, purchases, and overall service needs

Maintain a clean, organized, and visually appealing store environment that reflects the immersive experience

Serve as a knowledgeable point of contact for guests seeking information about merchandise or the event

Support merchandising efforts, including product displays, restocking, and ensuring all retail locations are properly re-stocked

Learn and operate the point-of-sale (POS) system to process transactions accurately and efficiently

Collaborate with the full event team to foster a positive, engaging, and enjoyable atmosphere for both guests and staff

Assist with daily opening procedures, as well as closing tasks to reset and prepare for the next event day

Additional duties as needed

Qualifications:

Previous experience in retail sales or customer service is preferred

Strong collaborator with an elevated level of reliability, organization and accountability

Effective communication skills with the ability to engage confidently with guests and team members

Proven commitment to delivering exceptional guest focused service and creating memorable experiences

Cash handling experience a plus

Basic computer proficiency: familiarity with point-of-sale (POS) systems is a plus

Possess a friendly, well-spoken manner in personal communications

Work Environment:

- Majority of work is performed onsite in an event space setting

- Varied schedule requiring evenings, weekends, and overtime

- Able to stand and walk on uneven or unsteady surfaces aboard a moving train

- Time spent in and around active railroad yard(s)

Whats in it for you?

- Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train

- Amazing opportunity for folks begining their theater career

- Serve others and create a world of make believe and magic

- Great industry pay and a chance to build upon your theater network and make lifelong connections

- Enrich and positively impact the holiday experience for all – big and small

- Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates

- Catered meals for 5-show days

- Comp tickets for your friends and family

- Potential for end of season bonus

Working on THE POLAR EXPRESS Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.