About this role
The role of the Account Manager will be to establish, own and manage a portfolio of clients, focusing on driving revenue and best-practice adoption. They will achieve this through understanding their customers' challenges and recommending tailored account plans and solutions by delivering strategic advice to drive client success, customer education, and customer satisfaction.
An appetite for identifying and executing opportunities to drive growth and success for their portfolio of clients is highly valued.
Responsibilities
Grow revenue, education and solution adoption with Clients, Partners and Agencies where relevant
Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs
Help develop client strategy, continuous improvement and knowledge sharing initiatives
Analyse data to identify trends to enhance our customer support processes and improve team efficiency
Optimize campaigns and identify programmatic ways to do this at scale
Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordingly
Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
Gather agency and partner feedback to enhance ad products and the customer experience
Deliver consultative support and up-to-date education on our Facebook products
Present key client issues to C-level stakeholders, acting as the customer advocate within the organization
Qualifications
4+ years previous experience in customer sales and support, agency account management or consulting
Evidenced success with presentation skills
Demonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impact
Identify and leverage trends within industry of expertise/focus
A self starter with experience of critical thinking and analytical skills
Demonstrated experience in effectively prioritizing tasks and manage time, even under high- pressure situations
Client management experience
Fluency in English and Italian
Market knowledge and work experience in Italy, as the role supports clients in the Italian market Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Bachelors or Masters degree (or equivalent)