Sales & Front Desk Coordinator

Position Summary
The Sales & Front Desk Coordinator is a dual-role position supporting both the hotel’s sales efforts and front desk operations. This role assists with administrative sales tasks while also providing excellent guest service at the front desk. The ideal candidate is organized, customer-focused, and able to balance administrative responsibilities with guest-facing duties.

Key Responsibilities
Sales & Administrative Support
Assist the Director of Sales with preparing proposals, contracts, and group/event documentation
Maintain organized and up-to-date sales files and records
Coordinate communication between sales and hotel departments to ensure smooth execution of group business
Support group bookings by entering rooming lists, pre-blocking rooms, and preparing welcome materials
Assist with creating reports and tracking sales activity
Help coordinate details for group arrivals and events
Conduct basic site tours of the hotel as needed
Respond to sales inquiries and route leads appropriately
Front Desk Responsibilities
Provide excellent guest service by greeting and assisting guests with check-in and check-out
Handle guest requests, concerns, and service issues professionally and promptly
Answer phones and respond to guest inquiries
Process reservations and updates in the property management system
Maintain a clean, organized, and welcoming front desk area
Support overall front office operations as needed

Qualifications
High school diploma or equivalent required
Previous hospitality or customer service experience preferred
Strong communication and organizational skills
Comfortable working in a fast-paced, guest-facing environment
Basic computer skills (Microsoft Office; hotel systems a plus)
Ability to multitask and prioritize effectively
Positive attitude and team-oriented mindset
Flexible schedule, including weekends and holidays as needed

What We’re Looking For
Someone who can switch between admin tasks and guest service without missing a beat
Friendly, professional, and detail-oriented
Reliable and comfortable wearing multiple hats in a smaller hotel environment

Benefits
Health, dental, vision, and life insurance
401(k) + Matching
Paid time off

EEOC Statement
Summit Management Corporation is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.