About this role
Duties
- Maintain accurate and up-to-date client loan records and disbursement schedules
- Process loan applications, repayments, and related documentation in a timely manner
- Coordinate with credit officers, branch staff, and clients to resolve administrative queries
- Prepare daily, weekly, and monthly operational reports for management
- Ensure compliance with internal policies, regulatory requirements, and audit standards
- Manage correspondence, filing systems, and office administrative functions
- Support portfolio monitoring and flag overdue accounts for follow-up
- Assist with onboarding of new clients and collection of KYC documentation
Qualifications & Experience
- Diploma or Degree in Business Administration, Finance, Accounting, or a related field
- Minimum 1 year experience in an administrative role, preferably within financial services or microfinance
- Proficiency in MS Office (Word, Excel, Outlook)
- Experience with loan management software is an added advantage
- Strong numerical accuracy and attention to detail
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines