About this role
Benefits
- Health Insurance
- Paid Time Off (PTO)
- 401(k) with Company Match
- Employee Vehicle Purchase & Service Discounts
- Paid Training and Professional Development
- Career Growth and Advancement Opportunities
- Supportive Team Environment
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Join Our Team!
We are looking for an energetic, customer-focused Receptionist/Concierge to be the welcoming face of our dealership. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to meet you.
As the first point of contact for our customers, you will play a key role in creating a positive and memorable dealership experience while supporting our sales and service teams.
What You'll Do
Customer Service & Guest Experience
- Welcome customers and visitors with a friendly, professional attitude.
- Ensure all guests feel valued, comfortable, and cared for during their visit.
- Direct customers to the appropriate department or team member.
- Assist with customer questions and provide general dealership information.
- Maintain a clean, organized, and inviting reception and showroom area.
Phone & Communication Support
- Answer and direct incoming calls in a professional and courteous manner.
- Respond to customer inquiries and relay messages accurately.
- Assist with appointment confirmations and customer follow-up communications.
- Support dealership communication efforts to ensure excellent customer service.
Administrative Responsibilities
- Perform data entry and maintain accurate customer records.
- Assist with filing, scanning, and organizing documents.
- Process incoming mail and deliveries.
- Provide administrative support to management and dealership staff.
- Assist with dealership events, promotions, and customer appreciation initiatives.
Sales & Service Support
- Help check in customers for service appointments when needed.
- Coordinate customer assistance and waiting area hospitality.
- Support customer satisfaction and retention efforts.
- Assist with lead management and customer follow-up activities.
What We're Looking For
- High School Diploma or GED required.
- Previous experience in customer service, hospitality, retail, concierge, or receptionist roles preferred.
- Outstanding communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Basic computer skills, including Microsoft Office and email.
- Ability to work efficiently in a fast-paced environment while maintaining excellent customer service.
The Ideal Candidate
- Friendly, outgoing, and personable.
- Dependable, punctual, and professional.
- Detail-oriented and organized.
- Team-focused with a willingness to help others.
- Passionate about delivering an exceptional customer experience.
Schedule
- Full-time position.
- Rotating Saturdays may be required.
- Flexible scheduling based on dealership needs.
Why Work With Us?
We pride ourselves on providing a welcoming, family-oriented workplace where employees are respected, supported, and given opportunities to grow. If you're looking for a rewarding career where you can make a positive impact on customers every day, we'd love to hear from you.
Apply today and become part of our growing team in Claremont, NH!