FRONT END MANAGER

Job Description

The Front-End Manager will be responsible for modeling and promoting Hansens IGA Market culture by consistently providing best in class service to our guests. The main responsibility of the Front-End Manager is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Front-End Manager must demonstrate accountability, accuracy and ability to delegate tasks to the team.

Duties & Responsibilities

- Serve customers while modeling Hansens IGA Market culture and providing best in class customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

- Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

- Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists

- Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise

- Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash

- Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise

- Scheduling break/mealtimes to ensure coverage throughout the day

- Assist with accurately and efficiently checking out customer orders

- Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found

- Assist with store promotional sales events as needed

- Assist with the training and mentoring of new associates at the Customer Service Desk

- Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

- Assist with all other Customer Service duties as needed

Qualifications

Required Qualifications

- Must be a minimum of 18 years of age due to handling wine and spirits

- Prior experience in customer service, cash handling and leadership experience is required

- Ability to provide clear direction and delegate responsibilities to a team

- Ability to quickly adapt to changing conditions, priorities and circumstances

- Ability to maintain composure, meet deadlines and work effectively under pressure

- Ability to work effectively in a fast-paced environment

- Excellent communication, organizational and planning skills

- Ability to make independent decisions regarding department needs and priorities

- Strong verbal and written communication skills

- Strong sense of urgency, time management, prioritization and multitasking skills

- Strong computer skills, working knowledge in Microsoft Office product suite

- Excellent attention to detail

- Excellent problem-solving and conflict resolution skills

- Exceptional customer service skills

- Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts

- Ability to stand, walk, lift, bend, push/pull for extended periods of time

- Ability to lift to 50 pounds