About this role
Manufacturing Systems Support Technician
Pay: $55,000–$65,000 annually
Schedule: 1st Shift
Job Type: Full-Time
Job Summary
We are seeking a Manufacturing Systems Support Technician to provide technical support for computer systems, manufacturing equipment, production workstations, and information technology within a manufacturing environment.
This position will help maintain hardware, software, network connectivity, manufacturing applications, and automated equipment to keep production running efficiently and minimize downtime.
The ideal candidate will have a background in IT, manufacturing systems, industrial technology, or automation and enjoy troubleshooting technical issues in a hands-on manufacturing environment.
Responsibilities
- Provide technical support for manufacturing systems, automated equipment, production workstations, barcode scanners, label printers, industrial PCs, and related equipment.
- Install, configure, maintain, and troubleshoot manufacturing software, operating systems, and hardware.
- Support Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP) systems, and production reporting applications .
- Respond to production support requests and resolve system issues affecting manufacturing operations.
- Troubleshoot network connectivity for manufacturing equipment, including switches, wireless devices, and industrial network components.
- Perform software updates, equipment replacements, system backups, and preventive maintenance.
- Work with Production, Engineering, Quality, and IT teams to resolve technical issues and improve system performance.
- Maintain documentation for system configurations, troubleshooting procedures, and equipment inventories.
- Assist with the implementation of new manufacturing technologies, equipment upgrades, and process improvements.
- Support data collection systems, handheld devices, printers, and automation interfaces.
- Escalate complex technical issues to Engineering, vendors, or senior IT personnel when necessary.
- Follow company safety, quality, cybersecurity, and regulatory standards.
Qualifications
- Associate degree in Information Technology, Computer Technology, Manufacturing Technology, Industrial Technology , or a related field, OR equivalent work experience.
- Experience supporting computer systems in a manufacturing or industrial environment .
- Experience with automated assembly processes, preferably in automotive manufacturing.
- Basic PLC troubleshooting and programming experience.
- Basic robotic troubleshooting and programming experience, including 3-axis and 6-axis robots .
- Knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Ethernet .
- Experience troubleshooting hardware, software, and peripheral devices.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and customer service skills.
Preferred Qualifications
- Experience supporting MES or ERP systems .
- Familiarity with industrial networking.
- Experience with PLCs and automation equipment.