About this role
About the role
Juicebox is on a mission to help teams win the talent war.
In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.
Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.
We are on the path to $100M in ARR with 20%+ monthly growth , powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
Juicebox has raised over $116M USD in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M USD Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
You Will
- Be the first Customer Success Manager in our brand new London office - help to stand up that process for European operations
- Onboard new customers to Juicebox and ensure they succeed
- Build out our renewal processes
- Create guides on best practices and update our Knowledge Base ( link )
- Resolve on-going customer issues, acting as true partner for them
- Collaborate with the Sales team to expand customer accounts
- Provide product feedback to our Engineering / Product team to continue to improve Juicebox
You Have
- Deep understanding of recruiting processes and challenges
- Very organized, ability to manage a high number of ongoing customer threads
- Product-mindset
- Located in or willing to relocate to London (in-person 5 days a week)
Nice to Haves
- Experience as a recruiter or sourcer
- Familiar with Product-Led-Growth
Compensation : 100-130K GBP base salary, based on experience. Commission on top for OTE of 110K - 160K GBP.